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- Tasks: Manage residential sales from enquiry to completion, ensuring a smooth customer experience.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health benefits.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong communication skills and awareness of residential sales processes required.
- Other info: Inclusive workplace committed to diversity and personal development opportunities.
The predicted salary is between 36319 - 36319 £ per year.
We are looking for a confident, organised and customer-focused Residential Sales Officer to help deliver a high-quality, compliant and responsive residential sales service. You will manage a varied caseload, from shared ownership stair-casing and reassignments to tenant purchases, remortgages and disposals, handling each transaction from initial enquiry to legal completion.
This is a hybrid role where office attendance is required for at least 2 days per week at our High Wycombe, Bucks or Letchworth, Hertfordshire office with some travel to sites in our area of operation (Bucks, Beds, Herts, Cambs, Oxfordshire). You will need your own transport.
As the main contact for residents, buyers and vendors, you’ll provide clear communication, ensure a smooth customer experience, and maintain full compliance with Homes England, local authority and regulatory requirements. Working closely with solicitors, valuers, lenders, estate agents and internal teams, you’ll coordinate actions, resolve issues and keep sales progressing on time. You’ll need to accurately interpret legal and financial information, maintain up-to-date records and ensure marketing details remain compliant.
Alongside meeting Anti Money Laundering, data protection and audit obligations, you’ll support continuous improvement and contribute to an efficient, well-governed sales service. You’ll take pride in delivering professional, supportive customer service, be highly organised in managing multiple cases, communicate confidently with a wide range of stakeholders, and work effectively within established policies and frameworks. Proactive and solutions-focused, you’ll take ownership of your caseload, apply legal and financial information correctly, and understand the importance of accurate records and strong compliance.
What You’ll Need
- Awareness of residential sales processes and how transactions progress through each stage.
- Understanding of compliance requirements including Homes England guidance, nomination agreements, AML (Anti Money Laundering) and data protection.
- Appreciation of governance, audit trails and accurate record keeping in a regulated housing or property environment.
- Strong verbal and written communication skills, with the ability to explain complex information clearly.
- Excellent organisation and time management skills.
- Strong attention to detail; able to interpret legal and financial information and commitment to maintaining accurate records.
- Effective relationship management skills across internal teams and external partners.
- A proactive, solution focused approach to progressing transactions and resolving issues.
- Hold a full driving licence and have access to a car for business use.
Nice to haves:
- Experience in a similar role with a Housing Association.
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment:
- Annual salary: £36,319
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours: 37 p/w 9am to 5.30pm Monday to Thursday and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: Friday 10th April. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Residential Sales Officer in High Wycombe employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Sales Officer in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research SettleParadigm's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of a Residential Sales Officer. Highlight your experience with compliance and customer service, and don’t forget to share specific examples that demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you're serious about joining SettleParadigm and helps us keep track of your application. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Residential Sales Officer in High Wycombe
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about delivering a top-notch experience!
Be Organised and Detailed: Since you'll be managing a varied caseload, it’s crucial to demonstrate your organisational skills. Share examples of how you keep track of multiple tasks and ensure everything runs smoothly – we love a detail-oriented applicant!
Know Your Compliance Stuff: Familiarise yourself with compliance requirements like Homes England guidance and data protection. Mention any relevant experience or knowledge in your application, as this will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Paradigm Housing
✨Know Your Stuff
Make sure you brush up on residential sales processes and compliance requirements, especially Homes England guidance. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Showcase Your Organisation Skills
Since this role involves managing a varied caseload, be prepared to share examples of how you've successfully organised multiple tasks in the past. Highlight your time management skills and how you keep track of important details, especially in a regulated environment.
✨Communicate Clearly
Practice explaining complex information in simple terms. You’ll need to communicate with a range of stakeholders, so demonstrating your strong verbal and written communication skills during the interview is key. Think of scenarios where you’ve had to break down complicated concepts for others.
✨Be Proactive and Solutions-Focused
Prepare to discuss times when you've taken initiative to resolve issues or improve processes. This role requires a proactive approach, so showcasing your ability to think on your feet and find solutions will set you apart from other candidates.