At a Glance
- Tasks: Coordinate planned works to improve homes and ensure excellent customer service.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health benefits.
- Other info: Inclusive workplace with opportunities for training, volunteering, and career growth.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency required.
The predicted salary is between 32131 - 32131 € per year.
Salary: £32,131 plus excellent benefits
Location: Wooburn Green, High Wycombe
Hybrid working: Two days per week in the office and three days from home
Contract: 12-month parental leave fixed term contract
Hours: Full time, thirty seven hours per week
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
We are now recruiting a Planned Works Coordinator to join us on a 12-month parental leave contract. This is an important role that keeps our planned works programmes running smoothly and ensures our customers receive a great experience throughout.
About the Role
Our Planned Works and Capital Works team plays a vital part in improving the quality, safety and comfort of our homes. From new kitchens and bathrooms to roofing, windows, doors, redecoration and retrofit projects, this team delivers the upgrades that make a real difference to our customers.
As our Planned Works Coordinator, you will help keep these programmes on track by providing coordination, communication and administrative support across the team. You will work closely with administrators, managers, contractors and delivery teams to support a wide range of planned works programmes. Every day will look different. You might be updating schedules, preparing documentation, booking appointments or speaking with customers and contractors to keep projects moving. You will also provide flexible support across Property Services, helping ensure our wider teams have the information they need to deliver excellent services.
Key Responsibilities:
- Support the delivery of planned works programmes including kitchens, bathrooms, windows, doors, roofing, redecoration and retrofit
- Work collaboratively with administrators, managers, contractors and internal teams
- Keep customers updated throughout the duration of works
- Maintain accurate records, databases and documentation
- Manage incoming enquiries and provide excellent customer service
- Help plan workloads and schedule activities
- Share information clearly with all stakeholders
- Provide general administrative support across Property Services
What We’re Looking For
Must haves:
- Strong communication skills with a friendly and professional telephone manner
- Ability to work well in a team while managing tasks independently
- Excellent attention to detail and accuracy in record keeping
- Strong IT skills including Outlook, Word and Excel
- Confidence updating databases and maintaining accurate documentation
- Good organisational skills with the ability to prioritise and meet deadlines
- A commitment to delivering excellent customer outcomes
- A practical and hands on approach with plenty of common sense
Nice to haves:
- Experience working in property services or a similar operational environment
- Experience supporting planned works or repairs teams
- Confidence working with contractors and external partners
- Experience in a customer facing role
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £32,131 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week
09:00 - 17:30 Monday - Thursday
09:00 - 17:00 - Friday
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 01/06/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Planned Works Coordinator in High Wycombe employer: Paradigm Housing
SettleParadigm is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact in the community. With a strong commitment to inclusivity, comprehensive benefits including generous leave policies, and opportunities for professional development, employees can thrive in a supportive environment. Located in Wooburn Green, High Wycombe, the hybrid working model allows for a balanced work-life integration, making it an ideal place for those looking to contribute to building better communities.
StudySmarter Expert Advice🤫
We think this is how you could land Planned Works Coordinator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the Planned Works Coordinator role requires strong communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to build better communities.
We think you need these skills to ace Planned Works Coordinator in High Wycombe
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Planned Works Coordinator role. Mention specific examples that demonstrate your organisational skills and customer service experience.
Check Your Details:Before hitting submit, double-check your application for any typos or errors. Attention to detail is key in this role, and we appreciate candidates who take the time to ensure everything is accurate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Paradigm Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planned Works Coordinator role. Familiarise yourself with the key responsibilities and how they contribute to delivering excellent customer service. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since strong communication is a must-have for this position, prepare examples of how you've effectively communicated with team members, contractors, or customers in the past. Be ready to demonstrate your friendly and professional telephone manner during the interview.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills, so come prepared with examples of how you've managed busy workloads or prioritised tasks in previous jobs. Discuss any tools or methods you use to keep track of schedules and documentation.
✨Emphasise Your Customer Service Experience
As a Planned Works Coordinator, you'll be interacting with customers regularly. Share specific instances where you've gone above and beyond to ensure customer satisfaction. This will show your commitment to delivering excellent outcomes, which is crucial for the role.
