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- Tasks: Manage lettings, support customers, and ensure smooth tenancy processes.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy competitive salary, flexible working, generous holiday, and health benefits.
- Other info: Inclusive workplace with opportunities for training and volunteering.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Customer service skills, driving licence, and experience in housing or lettings.
The predicted salary is between 30007 - 30007 £ per year.
Salary: £30,307 + Excellent Benefits (for 30.5 hours per week)
Location: Wooburn Green, High Wycombe or Letchworth Garden City
Hybrid: Two days per week in the office, three days from home
Contract: 12-month fixed-term contract
Hours: Part-time, 30.5 hours per week
Working pattern: Monday to Friday, with hours spread across the full working week
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we are proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
We are now looking for a motivated and customer focused Lettings, Allocations & Viewings Officer to join our team on a part-time basis. This is a rewarding role where you will help customers move into their new homes, support tenancy sustainment and play a key part in reducing void rent loss across our organisation.
About the Role
As a Lettings, Allocations and Viewings Officer, you will manage the full lettings journey for both relet and new build homes. You will complete pre-tenancy assessments, arrange viewings, carry out tenancy sign ups and ensure all lettings are completed accurately, safely and in line with our policies and standards.
You will work closely with colleagues across Customer Services, Neighbourhoods, Tenancy Sustainment and Support, Voids Repairs, Development, Local Authorities and a wide range of partner agencies. You will also take handover of new build homes and support customers with housing advice and signposting.
This is a varied, fast paced role that requires strong communication skills, attention to detail and a passion for delivering excellent customer service.
Key Responsibilities:
- Manage the full lettings process for relet and new build homes
- Complete pre-tenancy assessments and identify support needs or risks
- Arrange and carry out property viewings and tenancy sign ups
- Ensure all tenancy agreements, CORE data and sign up documents are completed accurately
- Advertise and market void properties through Local Authority systems, Choice Based Lettings, Homeswapper and estate agents
- Work closely with the Void Team to ensure properties meet our lettings standard and legal compliance requirements
- Apply reasonable adjustments for customers with disabilities or additional needs
- Liaise with external agencies including social services, Police and support organisations
- Support customers with housing advice, signposting and tenancy sustainment
- Manage decants, management moves and priority moves
- Attend site visits, scheme briefings and post-occupation reviews
- Take handover of new build homes from Development after Asset Management sign off
- Ensure all customer communication is clear, accessible and in line with our house style
- Provide cover across regional areas and support colleagues during absences
- Occasionally work outside normal hours to meet customer or business needs
What We're Looking For
Must haves:
- Full driving licence and access to a vehicle for business use
- Experience working within local authority lettings, allocations or housing functions
- Excellent customer service skills with a willingness to go the extra mile
- Strong communication and negotiation skills
- Ability to assess affordability and understand welfare benefits
- Knowledge of succession, mutual exchange and decant processes
- Ability to interpret tenancy and legal information
- Confident working with financial data and negotiating payments
- Strong planning, organisation and attention to detail
- High level of IT literacy, including Microsoft Word and Excel
- Ability to work independently and as part of a team
- A positive, can do attitude and a common sense approach
- Flexibility to travel for viewings and sign ups
Nice to haves:
- Knowledge of different property tenures such as shared ownership, leasehold and assured tenancies
- Technical or professional qualification in housing or property
- Experience working in social housing lettings
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: Circa £30,307 + Excellent Benefits (for 30.5 hours per week)
- 25 days holiday, increasing with service, plus Christmas closure and buy options (pro-rata for Part-Time hours)
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
And that's just the beginning! We are also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
30.5 hours per week
Working days: Monday - Friday. 2 days per week working from our High Wycombe
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 11/05/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Lettings, Allocations and Viewings Officer (Part-Time, 12m FTC) in High Wycombe employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings, Allocations and Viewings Officer (Part-Time, 12m FTC) in High Wycombe
✨Tip Number 1
Get to know the company! Research SettleParadigm and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to lettings and customer service. Think about your past experiences and how they align with the role. We want you to shine and show off your skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings, Allocations and Viewings Officer (Part-Time, 12m FTC) in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lettings, Allocations and Viewings Officer role. We want to see how you can contribute to our mission of delivering excellent services and supporting communities.
Show Off Your Customer Service Skills: Since this role is all about helping customers find their new homes, don’t forget to showcase your customer service experience. Share specific examples of how you've gone the extra mile for clients in the past – we love a good story!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Remember, attention to detail is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at SettleParadigm!
How to prepare for a job interview at Paradigm Housing
✨Know Your Stuff
Before the interview, make sure you understand the lettings process inside out. Familiarise yourself with local authority lettings, allocations, and housing functions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about helping customers find their new homes, be ready to share examples of how you've gone the extra mile for clients in the past. Think of specific situations where your communication and negotiation skills made a difference.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult tenant or coordinating viewings. Prepare by thinking through potential scenarios and how you would approach them, highlighting your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.