At a Glance
- Tasks: Create engaging content and manage resident communication channels to enhance community connection.
- Company: Join SettleParadigm, the largest housing group in the region with a strong social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and comprehensive health benefits.
- Other info: Inclusive workplace with opportunities for growth, training, and community volunteering.
- Why this job: Make a real impact by shaping how residents engage with vital services and updates.
- Qualifications: 3+ years in communications, excellent writing skills, and digital content creation experience.
The predicted salary is between 41484 - 41484 £ per year.
Salary: £41,484 + excellent benefits
Location: Wooburn Green, High Wycombe OR Letchworth Garden City
Hybrid: 2 days per week working in the office, 3 days per week working from home (some flexibility will be required to attend the office more than 2 times per week on the odd occasion, plus travelling between our two office bases).
Contract: Permanent
Hours: 37 hours per week (Monday - Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
If you're a creative, proactive communicator who loves turning complex information into clear, engaging content, this is a fantastic opportunity to make a meaningful impact for our residents.
About the Role
We're looking for a talented and motivated Communications Officer to help shape how residents experience and engage with SettleParadigm. As a key member of our Communications team, you'll take ownership of high-profile resident communication channels and play a central role in ensuring residents feel informed, listened to and connected to the services that matter most to them.
A major focus of the role will be leading the delivery and ongoing development of our monthly resident newsletter; creating accessible, engaging content that brings important updates, services and stories to life. You'll also support the development of our new resident-facing website, helping to improve digital journeys and make information easier to find and understand.
This is a varied, fast-paced role where you'll manage your own workload, lead communication initiatives from planning to delivery, and use insight, analytics and best practice to continuously improve how we communicate with residents.
Key Responsibilities:
- Lead high-quality resident communications that inform, support and engage
- Own key communication channels including the monthly resident newsletter and digital content
- Use insight and analytics to shape targeted communications and improve engagement
- Support risk and reputational communications on sensitive or complex issues
- Contribute to the resident website ensuring content is accessible and user-friendly
- Develop multi-channel communication plans for service improvements and organisational initiatives
- Translate complex information into clear, plain-English content
- Lead resident-facing communications including service updates, consultations and performance information
- Produce key publications including the Annual Report to Residents
- Act as a trusted communications advisor to colleagues across the organisation
What We're Looking For:
You're a confident communicator with excellent writing skills, strong digital capability and a passion for creating content that makes a difference. You're organised, curious and able to manage multiple priorities while keeping residents at the heart of everything you do.
Must haves:
- At least three years experience in a communications or PR role
- Experience using digital platforms, including websites and intranets
- Experience delivering multi-channel communications and campaigns
- Proven ability to manage complex communications projects from planning to evaluation
- Experience using insight, analytics and engagement data to shape communications
- Experience supporting sensitive or high-profile communications
- Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom)
- Outstanding written, verbal and presentation skills
- Excellent organisational skills and attention to detail
- Ability to manage confidential or sensitive information with integrity
- Strong relationship-building skills across all levels
- Communications, journalism or marketing degree, or equivalent experience
Nice to haves:
- Understanding of the housing sector and regulatory requirements
- Membership of IPR/IoIC/CIPR or equivalent
Benefits:
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £41,484 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
And that's just the beginning! We're also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay:
37 hours per week, Monday - Friday.
09:00 - 17:30, Monday - Thursday
09:00 - 17:00, Friday
Our Commitment:
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments:
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 17/06/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Communications Officer in High Wycombe employer: Paradigm Housing
SettleParadigm is an exceptional employer that prioritises the well-being and growth of its employees while making a significant impact in the communities it serves. With a strong commitment to inclusivity, comprehensive benefits including generous holiday allowances, flexible working arrangements, and opportunities for professional development, we foster a supportive environment where creative communicators can thrive. Join us in our mission to build affordable homes and strengthen neighbourhoods, all while enjoying a fulfilling career in a values-led organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Officer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your skills align with their mission, especially in creating engaging content for residents.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or presenting your ideas to friends, being articulate and confident will help you stand out as a Communications Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at SettleParadigm.
We think you need these skills to ace Communications Officer in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Communications Officer role. We want to see how you can bring your unique flair to our team!
Showcase Your Writing Skills:Since this role is all about communication, include samples of your writing or describe projects where you’ve turned complex info into engaging content. Let us see your creativity shine through!
Be Clear and Concise:When filling out the application, keep your answers straightforward and to the point. We appreciate clarity, especially when it comes to communication – it’s what we do best!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Paradigm Housing
✨Know Your Audience
Before the interview, take some time to research SettleParadigm and its mission. Understand their values and how they engage with residents. This will help you tailor your responses and show that you're genuinely interested in making a meaningful impact.
✨Showcase Your Communication Skills
As a Communications Officer, your ability to convey information clearly is crucial. Prepare examples of past projects where you've successfully turned complex information into engaging content. Be ready to discuss your experience with digital platforms and how you've used analytics to improve communication strategies.
✨Prepare for Scenario Questions
Expect questions about handling sensitive communications or managing multiple priorities. Think of specific scenarios from your previous roles where you navigated challenges effectively. This will demonstrate your problem-solving skills and ability to manage complex communications projects.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation aligns with your career goals.
