At a Glance
- Tasks: Lead neighbourhood services and drive positive community impact through innovative strategies.
- Company: Join SettleParadigm, the largest housing group in the region with a strong social purpose.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and professional development opportunities.
- Other info: Inclusive workplace committed to diversity and providing reasonable adjustments throughout recruitment.
- Why this job: Shape vibrant communities while growing your career in a supportive, values-driven environment.
- Qualifications: Proven leadership experience in neighbourhood management and a passion for community improvement.
The predicted salary is between 99166 - 99166 £ per year.
Salary: £99,166 + £4,936 salary supplement
Location: Wooburn Green, High Wycombe or Letchworth Garden City. Work from either our Letchworth Garden City or Wooburn Green, High Wycombe office base (minimum of two days per week in the office and three days per week working from home)
Contract: Full time, Permanent
Hours: 37 hours per week (Monday - Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About the Role
We’re looking for a forward-thinking Assistant Director of Neighbourhood to join our Customer Directorate and play a key role in delivering outstanding neighbourhood and tenancy services. You will work alongside the Neighbourhood Director to lead high-performing teams, drive continuous improvement and ensure our neighbourhoods are safe, well-managed and places residents are proud to call home.
You’ll bring a strong focus on customer perception, community impact and service transformation; using data, insight and resident feedback to design interventions that make a measurable difference. This is a highly visible leadership role. You’ll be out in our communities, building trust with residents, working closely with partners and ensuring our services are responsive, compliant and aligned to regulatory expectations. You’ll champion innovation, drive cultural change and lead with clarity, confidence and compassion.
Key Responsibilities:
- Lead neighbourhood and tenancy services, driving high performance, service improvement and positive resident outcomes
- Drive continuous improvement using data, insight and feedback to shape services and interventions
- Improve customer perception of neighbourhoods, communal areas and our contribution to local communities
- Act as a visible leader, building trust with residents, colleagues and partners
- Lead change management activity to modernise services and embed new ways of working
- Use TSMs and performance data to drive decision-making and service design
- Develop neighbourhood improvement plans that deliver measurable community impact
- Champion community investment and social value initiatives
- Ensure compliance with housing legislation, regulatory standards and consumer requirements
- Lead and develop teams, fostering a culture of accountability, collaboration and high performance
- Represent SettleParadigm with external partners, local authorities, resident groups and stakeholders
What We’re Looking For:
You’re an ambitious, strategic and people-centred leader who thrives in a fast-paced environment. You combine deep neighbourhood management expertise with strong analytical capability, a passion for improvement and a commitment to resident experience.
Must haves:
- Substantial leadership experience at Head of Service level or above
- Proven experience in neighbourhood management, tenancy services and community-focused operations
- Strong track record of continuous improvement and change management
- Highly experienced in TSMs, performance frameworks and regulatory expectations
- Ability to turn data into actionable plans that drive measurable outcomes
- Experience in improving customer perception, communal areas and neighbourhood environments
- Visible, influential and confident leadership style
- Strong stakeholder management and partnership-building skills
- Either CIH qualified, working towards, or willing to undertake a qualification
Nice to haves:
- Experience in community investment, social value or place-based initiatives
- Experience working with regulatory bodies or through inspections
Benefits:
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £99,166 per annum + £4,936 salary supplement
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay:
37 hours per week. Monday - Thursday 09:00 - 17:30, Friday 09:00 - 17:00
Our Commitment:
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups.
Accessibility and Adjustments:
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 05.07.2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Assistant Director of Neighbourhood in High Wycombe employer: Paradigm Housing
SettleParadigm is an exceptional employer that prioritises employee well-being and professional growth within a values-led organisation dedicated to social impact. With a comprehensive benefits package, including flexible working options, generous leave policies, and funded training opportunities, employees are empowered to thrive in a supportive and inclusive environment. Join us in shaping stronger communities while enjoying a fulfilling career in a dynamic workplace located in the beautiful areas of Wooburn Green or Letchworth Garden City.
