Assistant Delivery Manager in High Wycombe

Hybrid: 2 days per week in the office, 3 days from home

Contract: Permanent

Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we are proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.

We are now looking for an experienced Assistant Director of Repairs Delivery to provide strategic and operational leadership across our repairs and fleet services. This is a pivotal role, leading one of the organisation's most visible and essential functions, with a real opportunity to shape and embed customer-focused service delivery, improve resident satisfaction and drive innovation across systems, people and performance.

As Assistant Director of Repairs Delivery, you will:

• Provide strategic and operational leadership across responsive repairs, non-specialist M&E repairs and our fleet of over 300 vehicles.
• Ensure our homes are safe, well maintained and aligned to our asset strategy, while championing a culture of high performance, accountability and customer focus.
• Lead senior managers, influence organisation-wide decision-making and drive continuous improvement across systems, processes, commercial performance and resident experience.
• Develop and deliver our repairs and fleet strategy, aligned to organisational ambitions and regulatory requirements.
• Work closely with Strategic Asset Management to set robust service standards and maximise return on investment.
• Provide visible leadership across the repairs service, fostering a culture of collaboration, accountability and high performance.
• Act as a senior representative for Property, contributing to corporate discussions, policies and cross-functional initiatives.
• Lead on complex or high-level complaints, ensuring swift resolution and learning.
• Drive technological improvements and digital innovation across repairs and fleet.
• Use data and insight to inform decision-making and performance improvement.
• Lead productivity improvements across in-house teams, external contractors and improving value for money.
• Manage fleet procurement, maintenance, compliance and driver safety.
• Ensure repairs delivery is modern, commercially astute and sector-leading.
• Work with Development to ensure new-build assets meet long-term maintenance standards.
• Ensure full compliance with repairs and fleet policies, standards and legislation.
• Use feedback, complaints and data to shape continuous improvement.
• Manage repairs and fleet budgets, ensuring strong financial controls and forecasting.
• Ensure full compliance with all legal and regulatory requirements, including the Social Housing (Regulation) Act and Building Safety Act.
• Maintain robust risk management and assurance processes.
• Provide reports to Board, Committees and Executive Board on performance, compliance and strategic progress.
• Ensure contractors deliver safe, compliant, value-for-money service.

Proven leadership of large-scale DLO and contractor repairs services, experience managing large fleets and operational risk, strong track record of budget management and forecasting, experience handling complex complaints and resident expectations, demonstrable contractor management experience, experience implementing policies and procedures aligned to legislation and best practice, commercial acumen and ability to make risk-based decisions, skilled at interpreting data to drive improvement, excellent communication, negotiation and report-writing skills, ability to lead change, inspire teams and drive high performance.

Degree in Housing, Construction Management, Civil Engineering or related field. Full UK driving licence.

Our comprehensive benefits and rewards package reflects this commitment:

• 30 days holiday upon starting, plus Christmas closure and buy options.
• Generous pension scheme up to 9.5% employer contribution via salary sacrifice.
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave.
• Health cash plan: claim up to £1,800 for everyday health costs (plus free kids cover).
• Life cover and income protection.
• Flexible working: hybrid options, modern offices, free parking & EV charging.
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
• Funded training, qualifications & apprenticeships.
• 3 paid volunteering days in the local communities.
• Travel required across our operating area.

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We welcome applications from people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.