At a Glance
- Tasks: Engage with communities, build relationships, and support residents in their housing needs.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health cash plan.
- Other info: Inclusive workplace committed to diversity and personal development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong customer focus, excellent communication skills, and a full driving licence required.
The predicted salary is between 39019 - 39019 £ per year.
Salary: £39,019 + Excellent Benefits
Location: Hybrid working (two days per week in our High Wycombe office, with travel across Buckinghamshire and surrounding areas, two to three days per week working from home)
Contract: x 1, 12 month Fixed-Term Contract, x2 6 month Fixed-Term Contracts
Travel: Own car and business insurance required (mileage paid at 55p per mile, minus commuting)
Patch: Buckinghamshire and surrounding counties
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we are proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
About the role:
We have evolved our traditional Housing Officer role into a more holistic, resident-focused position: Customer and Neighbourhood Officer. This is a highly visible role where you will spend time in our communities, build strong relationships with residents and ensure neighbourhoods are safe, well-managed and thriving. You will provide a proactive, responsive and compassionate service, working closely with residents to understand their needs and help them sustain their tenancies. You will manage a mixed-tenure patch, handle day-to-day and complex cases, and work collaboratively with colleagues and partners to deliver area plans and improve neighbourhoods. Every day, you will make a meaningful difference to the lives of the people who call our homes theirs.
What you will do:
- Deliver a visible, proactive and resident-focused neighbourhood management service
- Build strong, trusting relationships with residents and act as a consistent point of contact
- Ensure high levels of service performance and customer satisfaction
- Identify when specialist support is needed to help residents sustain their tenancies
- Use data insights to drive improvements across your patch
- Manage a varied caseload, including complex tenancy and neighbourhood issues
- Work collaboratively with internal teams and external partners to deliver area plans
- Advocate for residents and ensure services meet our Customer Care Standards
- Travel across Buckinghamshire and surrounding areas as part of your role
What we are looking for:
Must haves:
- Strong customer focus and understanding of social housing issues and legislation
- Experience managing a varied and demanding workload, including case management
- Excellent written and verbal communication skills, with the ability to influence and negotiate
- Ability to work independently, stay organised and manage competing priorities
- Commitment to continuous personal and professional development
- A positive, proactive approach and the ability to build strong relationships
- Full driving licence, access to your own vehicle and ability to travel across Buckinghamshire
Nice to haves:
- Knowledge of ASB, tenancy sustainment, safeguarding, benefits or housing law
- Experience working in a regulated environment
- CIH Level 3 qualification
- Experience signposting residents to support services such as Citizens Advice or debt management
Benefits:
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 2 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours: 37 hours per week, 09:00 - 17:30 Monday - Thursday, 09:00 - 17:00 Friday
Our Commitment: We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 24th September, 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Customer and Neighbourhood Officer x3 (FTC) employer: Paradigm Housing
SettleParadigm is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With competitive salaries, generous benefits including a robust pension scheme, flexible working arrangements, and opportunities for professional development, we empower our team to grow their careers while contributing to the delivery of high-quality housing services across Buckinghamshire, Bedfordshire, and Hertfordshire. Join us in building a better future together, as we champion a culture of accountability and continuous improvement.
