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- Tasks: Support residents in reporting anti-social behaviour and manage case communications.
- Company: Join Paradigm Housing Group, dedicated to improving community safety and resident lives.
- Benefits: Enjoy hybrid working, excellent benefits, and opportunities for professional growth.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive team.
- Qualifications: Strong communication skills and a proactive approach; experience in customer service is a plus.
- Other info: Potential for role extension or permanent opportunities within a growing organisation.
The predicted salary is between 30000 - 35000 £ per year.
Location: High Wycombe / Hybrid (2 days in office, 3 days from home)
Salary: £30,438 + Excellent Benefits
Full Time | 12m FTC, 37 hours per week.
Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we would love to hear from you. We are looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents' lives.
About the Role
As a Community Safety Co-Ordinator, you will play a key role in supporting our Anti-Social Behaviour (ASB) service. You will be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process. You will manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You will also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records.
What You Will Be Doing
- Providing excellent customer service to residents reporting ASB via phone, email, app, or online.
- Managing the ASB inbox and telephone enquiries.
- Conducting risk assessments and allocating cases appropriately.
- Supporting the team with administrative tasks and correspondence.
- Attending joint visits with ASB Officers.
- Contributing to service improvement by identifying trends and providing feedback.
What We Are Looking For
- Excellent written and verbal communication skills.
- Strong interpersonal skills, especially in challenging situations.
- Ability to manage competing priorities and work independently.
- A proactive and collaborative approach to problem-solving.
- Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).
- Previous experience in ASB or a customer-facing role in a regulated environment (desirable).
- Lived experience of social housing (desirable).
Before you apply: We have put together a short video to give you a clearer insight into the role, the team structure, and what to expect.
Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.
Why Join Us?
We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You will be part of a team that values your input and is committed to delivering outstanding service to our communities.
For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email and we will be happy to help. As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification. Thank you for your interest in Paradigm Housing Group. Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified.
Community Safety Co-Ordinator (12m FTC) employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Co-Ordinator (12m FTC)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Community Safety Co-Ordinator. Understanding the nuances of anti-social behaviour (ASB) and how to effectively manage cases will give you an edge during interviews.
✨Tip Number 2
Network with professionals in community safety or related fields. Engaging with current employees or attending relevant events can provide insights into the role and help you make valuable connections.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about past experiences where you've successfully resolved conflicts or managed challenging situations, as these will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've gone above and beyond to assist customers in previous roles. This will highlight your commitment to improving residents' lives, which is central to this position.
We think you need these skills to ace Community Safety Co-Ordinator (12m FTC)
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Community Safety Co-Ordinator position. Pay close attention to the skills and experiences they are looking for, as this will guide your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any previous roles related to anti-social behaviour (ASB). Use specific examples that demonstrate your communication skills and ability to manage competing priorities.
Craft a Compelling Covering Statement: In your covering statement, clearly outline how you meet both the essential and desirable criteria mentioned in the job description. Use concrete examples to illustrate your problem-solving abilities and collaborative approach.
Proofread Your Application: Before submitting, carefully proofread your CV and covering statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Paradigm Housing
✨Show Your Passion for Community Safety
Make sure to express your genuine interest in making communities safer. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to community safety and improving residents' lives.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, prepare examples of how you've effectively communicated with residents or colleagues in challenging situations. Highlight your ability to listen actively and respond empathetically.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage competing priorities. Think of specific scenarios where you successfully resolved issues or managed a caseload, and be ready to discuss your thought process.
✨Familiarise Yourself with ASB Procedures
Research the Anti-Social Behaviour (ASB) service and its procedures. Understanding the key aspects of risk assessment and case management will show your preparedness for the role and your ability to contribute from day one.
