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- Tasks: Support residents in reporting anti-social behaviour and manage case communications.
- Company: Join Paradigm Housing Group, a growing organisation dedicated to community safety.
- Benefits: Enjoy hybrid working, excellent benefits, and opportunities for professional development.
- Why this job: Make a real difference in community safety while gaining valuable experience.
- Qualifications: Strong communication skills and a proactive approach; ASB experience is a plus.
- Other info: Potential for role extension or permanent opportunities within a supportive team.
The predicted salary is between 30438 - 42500 £ per year.
Location: High Wycombe / Hybrid (2 days in office, 3 days from home)
Salary: £30,438 + Excellent Benefits
Full Time | 12m FTC, 37 hours per week.
Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we would love to hear from you.
We are looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents' lives.
About the Role
As a Community Safety Co-Ordinator, you will play a key role in supporting our Anti-Social Behaviour (ASB) service. You will be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process.
You will manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You will also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records.
What You Will Be Doing
- Providing excellent customer service to residents reporting ASB via phone, email, app, or online.
- Managing the ASB inbox and telephone enquiries.
- Conducting risk assessments and allocating cases appropriately.
- Supporting the team with administrative tasks and correspondence.
- Attending joint visits with ASB Officers.
- Contributing to service improvement by identifying trends and providing feedback.
What We Are Looking For
- Excellent written and verbal communication skills.
- Strong interpersonal skills, especially in challenging situations.
- Ability to manage competing priorities and work independently.
- A proactive and collaborative approach to problem-solving.
- Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).
- Previous experience in ASB or a customer-facing role in a regulated environment (desirable).
- Lived experience of social housing (desirable).
We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You will be part of a team that values your input and is committed to delivering outstanding service to our communities.
Community Safety Co-Ordinator (12m FTC) employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Co-Ordinator (12m FTC)
✨Tip Number 1
Familiarise yourself with the key issues surrounding anti-social behaviour (ASB) in your community. Understanding local challenges will help you engage more effectively during interviews and demonstrate your commitment to making a difference.
✨Tip Number 2
Network with professionals already working in community safety or related fields. Attend local events or join online forums to gain insights and make connections that could support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled challenging situations in customer service roles. Highlighting your problem-solving skills and ability to remain calm under pressure will be crucial for this position.
✨Tip Number 4
Research StudySmarter and our values, especially regarding community engagement and safety. Being able to articulate how your personal values align with ours can set you apart from other candidates.
We think you need these skills to ace Community Safety Co-Ordinator (12m FTC)
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Community Safety Co-Ordinator position. Pay close attention to the skills and experiences they are looking for, as this will help you tailor your application.
Craft a Tailored CV: Your CV should highlight relevant experience, particularly in customer service or anti-social behaviour roles. Use specific examples that demonstrate your communication skills, problem-solving abilities, and any IT skills mentioned in the job description.
Write a Compelling Covering Statement: In your covering statement, clearly outline how you meet both the essential and desirable criteria listed in the job description. Use concrete examples to illustrate your skills and experiences, and express your passion for making communities safer.
Proofread Your Application: Before submitting, take the time to proofread your CV and covering statement. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Paradigm Housing
✨Show Your Passion for Community Safety
Make sure to express your genuine interest in making communities safer. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to community safety and improving residents' lives.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in challenging situations. Be ready to discuss how you handle difficult conversations with residents or colleagues.
✨Highlight Your Problem-Solving Abilities
The job involves assessing risks and developing action plans. Think of specific instances where you've successfully resolved issues or improved processes. This will showcase your proactive and collaborative approach to problem-solving.
✨Familiarise Yourself with ASB Procedures
Research anti-social behaviour (ASB) policies and procedures relevant to the role. Being knowledgeable about these will not only help you answer questions confidently but also demonstrate your preparedness and understanding of the responsibilities involved.
