At a Glance
- Tasks: Create engaging content and manage resident communications to enhance community connection.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and professional development opportunities.
- Other info: Inclusive workplace committed to diversity and community support.
- Why this job: Make a real impact by shaping how residents engage with vital services.
- Qualifications: 3+ years in communications, strong writing skills, and digital content creation experience.
The predicted salary is between 41484 - 41484 £ per year.
Salary: £41,484 excellent benefits
Location: Wooburn Green, High Wycombe OR Letchworth Garden City
Hybrid: 2 days per week working in the office, 3 days per week working from home (some flexibility will be required to attend the office more than 2 times per week on the odd occasion, plus travelling between our two office bases).
Contract: Permanent
Hours: 37 hours per week (Monday-Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
If you’re a creative, proactive communicator who loves turning complex information into clear, engaging content, this is a fantastic opportunity to make a meaningful impact for our residents.
About the Role
We’re looking for a talented and motivated Communications Officer to help shape how residents experience and engage with SettleParadigm. As a key member of our Communications team, you’ll take ownership of high-profile resident communication channels and play a central role in ensuring residents feel informed, listened to and connected to the services that matter most to them.
A major focus of the role will be leading the delivery and ongoing development of our monthly resident newsletter; creating accessible, engaging content that brings important updates, services and stories to life. You’ll also support the development of our new resident-facing website, helping to improve digital journeys and make information easier to find and understand.
This is a varied, fast-paced role where you’ll manage your own workload, lead communication initiatives from planning to delivery, and use insight, analytics and best practice to continuously improve how we communicate with residents.
Key Responsibilities:
- Lead high-quality resident communications that inform, support and engage
- Own key communication channels including the monthly resident newsletter and digital content
- Use insight and analytics to shape targeted communications and improve engagement
- Support risk and reputational communications on sensitive or complex issues
- Contribute to the resident website ensuring content is accessible and user-friendly
- Develop multi-channel communication plans for service improvements and organisational initiatives
- Translate complex information into clear, plain-English content
- Lead resident-facing communications including service updates, consultations and performance information
- Produce key publications including the Annual Report to Residents
- Act as a trusted communications advisor to colleagues across the organisation
What We’re Looking For
You’re a confident communicator with excellent writing skills, strong digital capability and a passion for creating content that makes a difference. You’re organised, curious and able to manage multiple priorities while keeping residents at the heart of everything you do.
Must haves:
- At least three years experience in a communications or PR role
- Experience using digital platforms, including websites and intranets
- Experience delivering multi-channel communications and campaigns
- Proven ability to manage complex communications projects from planning to evaluation
- Experience using insight, analytics and engagement data to shape communications
- Experience supporting sensitive or high-profile communications
- Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom)
- Outstanding written, verbal and presentation skills
- Excellent organisational skills and attention to detail
- Ability to manage confidential or sensitive information with integrity
- Strong relationship-building skills across all levels
- Communications, journalism or marketing degree, or equivalent experience
Nice to haves:
- Understanding of the housing sector and regulatory requirements
- Membership of IPR/IOIC/CIPR or equivalent
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £41,484 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working hybrid options, modern offices, free parking, EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications, apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
37 hours per week, Monday - Friday. 09:00 - 17:30, Monday - Thursday; 09:00 - 17:00, Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 17/06/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Communications Officer employer: Paradigm Housing
SettleParadigm is an exceptional employer that prioritises employee well-being and professional growth within a values-driven organisation. With a strong commitment to social purpose, we offer a supportive and inclusive work culture, comprehensive benefits including generous leave, a robust pension scheme, and opportunities for training and development. Our hybrid working model allows for flexibility, ensuring that our team can balance their personal and professional lives while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at SettleParadigm. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio of your best communication work, especially anything that showcases your ability to simplify complex info. Bring it along to interviews to impress.
✨Tip Number 3
Be ready to discuss your ideas! Think about how you would improve resident communications at SettleParadigm. Having a few creative suggestions up your sleeve can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Communications Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission at SettleParadigm!
Showcase Your Writing Skills:As a Communications Officer, your writing will be key! Use clear, engaging language in your application to demonstrate your ability to communicate effectively. Remember, we love plain-English content!
Highlight Relevant Experience:Don’t forget to mention any experience you have with digital platforms and multi-channel communications. We’re looking for someone who can hit the ground running, so show us what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at SettleParadigm!
How to prepare for a job interview at Paradigm Housing
✨Know Your Audience
Before the interview, take some time to research SettleParadigm and its mission. Understand their values and how they engage with residents. This will help you tailor your responses and show that you're genuinely interested in making a difference in the communities they serve.
✨Showcase Your Communication Skills
As a Communications Officer, your ability to convey information clearly is crucial. Prepare examples of past projects where you've successfully turned complex information into engaging content. Be ready to discuss your experience with digital platforms and how you've used analytics to improve communication strategies.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding sensitive communications. Think of scenarios where you've had to manage complex issues or deliver difficult messages. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your career goals.
