At a Glance
- Tasks: Lead neighbourhood services and drive positive community impact through innovative strategies.
- Company: Join SettleParadigm, the largest housing group in the region with a clear social purpose.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and professional development opportunities.
- Other info: Be part of a diverse team committed to making a difference in local communities.
- Why this job: Shape stronger communities while growing your career in a supportive, values-led environment.
- Qualifications: Proven leadership experience in neighbourhood management and a passion for community-focused operations.
The predicted salary is between 99166 - 99166 £ per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered.
Salary: £99,166 + £4,936 salary supplement
Location: This role requires regular working time across two of our office locations. You will be expected to work one day per week at our Baldock office in Letchworth Garden City and one day per week at our Wooburn Green office in High Wycombe. This will form part of your standard weekly working pattern. The other three days can be done working from home.
Contract: Full time, Permanent
Hours: 37 hours per week (Monday-Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
If you're an ambitious, visible and improvement-driven leader with a passion for neighbourhoods, this is an exceptional opportunity to shape the future of our communities.
About the Role
We're looking for a forward-thinking Assistant Director of Neighbourhood to join our Customer Directorate and play a key role in delivering outstanding neighbourhood and tenancy services. You will work alongside the Neighbourhood Director to lead high-performing teams, drive continuous improvement and ensure our neighbourhoods are safe, well-managed and places residents are proud to call home. You'll bring a strong focus on customer perception, community impact and service transformation; using data, insight and resident feedback to design interventions that make a measurable difference. This is a highly visible leadership role. You'll be out in our communities, building trust with residents, working closely with partners and ensuring our services are responsive, compliant and aligned to regulatory expectations. You'll champion innovation, drive cultural change and lead with clarity, confidence and compassion.
Key Responsibilities:
- Lead neighbourhood and tenancy services, driving high performance, service improvement and positive resident outcomes
- Drive continuous improvement using data, insight and feedback to shape services and interventions
- Improve customer perception of neighbourhoods, communal areas and our contribution to local communities
- Act as a visible leader, building trust with residents, colleagues and partners
- Lead change management activity to modernise services and embed new ways of working
- Use TSMs and performance data to drive decision-making and service design
- Develop neighbourhood improvement plans that deliver measurable community impact
- Champion community investment and social value initiatives
- Ensure compliance with housing legislation, regulatory standards and consumer requirements
- Lead and develop teams, fostering a culture of accountability, collaboration and high performance
- Represent SettleParadigm with external partners, local authorities, resident groups and stakeholders
What We're Looking For
You're an ambitious, strategic and people-centred leader who thrives in a fast-paced environment. You combine deep neighbourhood management expertise with strong analytical capability, a passion for improvement and a commitment to resident experience.
Must haves:
- Substantial leadership experience at Head of Service level or above
- Proven experience in neighbourhood management, tenancy services and community-focused operations
- Strong track record of continuous improvement and change management
- Highly experienced in TSMs, performance frameworks and regulatory expectations
- Ability to turn data into actionable plans that drive measurable outcomes
- Experience in improving customer perception, communal areas and neighbourhood environments
- Visible, influential and confident leadership style
- Strong stakeholder management and partnership-building skills
- Either CIH qualified, working towards, or willing to undertake a qualification
Nice to haves:
- Experience in community investment, social value or place-based initiatives
- Experience working with regulatory bodies or through inspections
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £99,166 per annum + £4,936 salary supplement
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working hybrid options, modern offices, free parking & EV charging
And that's just the beginning! We're also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week. Monday - Thursday 09:00 - 17:30 Friday 09:00 - 17:00
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Assistant Director of Neighbourhood in Bourne End employer: Paradigm Housing
SettleParadigm is an exceptional employer that prioritises employee growth and well-being, offering a supportive and inclusive work culture. With flexible working options, comprehensive benefits including generous holiday allowances and a strong pension scheme, employees are empowered to thrive while making a meaningful impact in the communities they serve. Join us in shaping better neighbourhoods and enjoy the unique advantage of working across two vibrant office locations in Letchworth Garden City and High Wycombe, alongside the opportunity for professional development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Neighbourhood in Bourne End
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Paradigm Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Paradigm Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Paradigm Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Paradigm Housing. Apply directly through us to stand out!
We think you need these skills to ace Assistant Director of Neighbourhood in Bourne End
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Paradigm Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Assistant Director of Neighbourhood, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Paradigm Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Paradigm Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
