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- Tasks: Join our Resident Experience Committee to share your views and improve resident services.
- Company: SettleParadigm, the largest housing group in the region, managing over 30,000 homes.
- Benefits: Earn £5,000 per year, receive training, and gain valuable experience.
- Other info: Meet remotely five times a year and enjoy a flexible commitment.
- Why this job: Make a real impact on your community and help shape future services.
- Qualifications: Must be a SettleParadigm resident aged 18+, no prior committee experience needed.
We’re looking for two residents to join our Resident Experience Committee – a paid role where your experiences, views and ideas really matter. The Committee plays an important part in supporting the SettleParadigm Board, with a specific focus on resident experience. It helps look at how services are working, what residents are telling us, and what needs to change so services keep improving.
The Committee meetings will be held remotely online. We’re looking for two residents to join our Resident Experience Committee – a chance to share your views, learn how decisions are made, and help make things better for everyone who lives in our homes.
What does the Committee do?
- They meet five times a year to look at how resident services are performing
- Review Tenant Satisfaction Measures and other performance measures
- Check that learning from complaints leads to real improvements
- Review resident-facing policies and communications
- Make sure resident experience meets regulatory standards
As a Committee member, you’ll help make sure residents stay at the heart of decision-making. Your lived experience – where and how you live, what works well and what doesn’t – will help shape how services are delivered and improved.
We’re Looking For People Who:
- Care about improving services for residents
- Feel comfortable sharing their views and asking questions
- Are happy to listen to different perspectives
- Can think about the needs of lots of different residents
- Are willing to prepare for meetings and take part
- Relevant experience from paid or volunteer roles, or community-based activities would be welcome although is not essential
You don’t need previous committee experience – just an interest in getting involved and helping make things better for everyone.
Why are we recruiting now?
Our current Committee was formed after Settle and Paradigm merged in October 2025. We want to strengthen resident voice and make sure the Committee reflects our diverse resident population. We’d especially welcome applications from residents living in blocks of flats and Shared Owners, but all eligible residents are encouraged to apply.
What’s in it for you?
- £5,000 per year for your time and contribution
- Training, support and a full induction
- The chance to build skills, gain confidence and meet new people
- A real opportunity to influence decisions and improve services
To be a committee member, you need to be eligible. You should be a SettleParadigm resident (tenant, leaseholder or shared owner) and over 18 years of age. You should not be in breach of your tenancy or lease (including rent arrears) or subject to a possession order or anti-social behaviour order or injunction; or have a conflict of interest from being closely associated with SettleParadigm or working for any company or organisation that also works with, or for SettleParadigm.
Time Commitment:
- Commit to attend five meetings of the Committee per year. This includes dedicating the time to read the papers circulated and prepare for the meeting in advance
- Commit to attending the resident-led Resident Experience Panel at least twice per year
- Attend occasional online training to support you in your role
Term of Appointment:
The appointment will usually be for three years with annual appraisals with the Chair of the Committee. There is a maximum length of the overall term of six years.
How To Apply:
No CV needed. We’ll ask you a few simple questions so you can tell us about yourself in your own words. We’ll also check you’re able to commit to the time involved. We’re committed to making this role accessible and will provide adjustments, equipment or support wherever needed.
Our Commitment:
We are committed to creating an inclusive environment, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodivergent, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments:
We are committed to providing reasonable adjustments throughout our recruitment process and in the running of the Committee, and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Please ensure you fully answer the questions on the application form.
Closing Date: Sunday 10 May 2026
Resident Experience Committee Members x 2 P/T employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Committee Members x 2 P/T
✨Tip Number 1
Get to know the organisation! Before your interview, spend some time researching SettleParadigm. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of the Resident Experience Committee.
✨Tip Number 2
Practice makes perfect! Think about the questions you might be asked during the interview and rehearse your answers. Focus on your experiences as a resident and how they relate to improving services. We want to hear your voice, so make sure you're ready to share it!
✨Tip Number 3
Be yourself! Authenticity is key when sharing your views and experiences. Don’t be afraid to express your opinions and ask questions during the interview. Remember, they’re looking for residents who care about making a difference, so let your passion shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Experience Committee Members x 2 P/T
Some tips for your application 🫡
Be Yourself: When filling out the application, let your personality shine through! We want to hear your genuine thoughts and experiences, so don’t hold back. This is your chance to show us who you are and what you care about.
Read the Job Description Carefully: Make sure you understand what we're looking for in a Committee member. Highlight your relevant experiences and how they align with the role. Tailoring your answers to reflect our values will definitely catch our eye!
Keep It Clear and Concise: While we love a good story, keep your responses focused and to the point. Answer the questions directly and avoid unnecessary fluff. This helps us get a clear picture of your fit for the role without sifting through too much info.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with SettleParadigm and its mission. Understand their focus on resident experience and think about how your own experiences can contribute to improving services. This will show that you’re genuinely interested and invested in the role.
✨Share Your Story
Be ready to share your personal experiences as a resident. Think about what works well and what doesn’t in your living situation. This is your chance to highlight how your insights can help shape better services for everyone, so don’t hold back!
✨Ask Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the Committee's goals, how decisions are made, or what challenges they currently face. Asking questions shows that you’re engaged and eager to contribute.
✨Be Yourself
Remember, they want to hear your authentic voice! Don’t worry about being overly formal; just be yourself and express your views honestly. Your unique perspective is what they’re looking for, so let it shine through.