Repairs Supervisor (12m FTC)

Overview

We’re expanding our Property Services team in response to Awaab’s Law and are looking for an experienced Repairs Supervisor to help lead our responsive repairs service. This is a hands-on leadership role where you’ll work closely with the Senior Repairs Manager to oversee a team of Technicians and Inspectors. You’ll ensure repairs are completed efficiently, safely, and in line with both legal requirements and Paradigm’s high standards. The role includes regular travel across our property portfolio and weekly attendance at our Wooburn Green Head Office.

What You’ll Be Doing

• Coordinating and overseeing repair works to ensure timely, high-quality completion
• Supporting compliance with Awaab’s Law for emergency, damp, and mould-related repairs
• Managing technician schedules, productivity, and capability
• Conducting regular site inspections and initiating recall actions where needed
• Collaborating with internal teams and external contractors to resolve cases effectively
• Responding to customer feedback and supporting satisfaction targets
• Supporting training, coaching, and performance reviews
• Promoting continuous improvement and cost-efficiency across repairs operations
• Carrying out monthly vehicle and health & safety checks

What You’ll Bring

• Extensive trade maintenance experience and a relevant NVQ/BTEC qualification
• Strong understanding of housing legislation, including HHSRS and Awaab’s Law
• Experience managing teams and subcontractors (preferred)
• Excellent communication, organisational, and time management skills
• Health & safety awareness, including relevant legislation
• Broad knowledge of trade disciplines and inspection standards
• Strong IT proficiency and confidence using service systems
• A proactive, problem-solving mindset and commitment to customer service
• Full, valid UK driving licence

Why join Paradigm?

We’re a Not-for-profit Housing Provider Managing Over 17,000 Homes Across The Southeast. We Reinvest In Our People, Our Homes, And Our Communities. When You Join Us, You’ll Benefit From

• Competitive salary and pension scheme
• Generous holiday allowance
• Health Cash Plan and wellbeing support
• Opportunities for training and career development
• A supportive and inclusive working environment
• Company van and fuel card for business use
• A varied, mobile role with travel across our property portfolio

How to Apply

Closing Date: Sunday, 5th October.

For the full job description and person specification, please see the attachment at the bottom of this page. If you have any questions, email us at recruitment@paradigmhousing.co.uk and we’ll be happy to help.

Thank you for considering a career with Paradigm Housing Group.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About Us

We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong.

We are focused on delivering our five-year corporate plan, including a major digital transformation programme, improving our environment and sustainability targets, and delivering more quality homes to those who need them.

Our Values

Safer Together — The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement — We seek to do things better and deliver value to our customers.

Working As One — We work collaboratively with others and take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully — We consider customers’ and colleagues’ circumstances and the environmental impact when taking action.

Being Clear — We will communicate clearly so that customers, colleagues and stakeholders understand the standards we work to.

Please note that customer facing roles may be subject to a DBS check.