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- Tasks: Support the Repairs team in managing damp, mould, and emergency hazard repairs.
- Company: Join SettleParadigm, the largest housing group in the region.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Experience in admin or customer service, strong communication skills required.
- Other info: Inclusive environment with opportunities for training and volunteering.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a highly organised and proactive Repairs Admin Support Assistant to join our Repairs team. You will play a vital role in supporting the delivery of damp, mould, and emergency hazard repairs in line with Awaab's Law. From opening and closing cases to maintaining accurate records, raising purchase orders, and supporting scheduling, you will help ensure our residents receive timely, compliant, and well-communicated repairs. You will work closely with Repairs Coordinators, Inspectors, Supervisors, and Customer Services to keep everything running smoothly.
Responsibilities
- Open and close damp, mould, and emergency hazard cases in line with Awaab's Law
- Maintain accurate case records and update internal systems in real time
- Track case progress and flag unresolved issues to Repairs Coordinators
- Support scheduling, documentation, and resident communications
- Assist with coordinating repair works and follow-on appointments
- Maintain shared inboxes and respond to routine enquiries within SLA
- Take accurate meeting minutes and manage follow-up actions
- Raise purchase orders and variations in line with procedures
- Liaise with suppliers and contractors for order updates
- Generate basic reports on case volumes and closure rates
- Ensure compliance with data protection and record-keeping standards
- Provide cross-team support across reactive, routine, and external works
- Direct complex queries to the appropriate team member
Qualifications
- Experience in administrative or customer service roles, ideally in property maintenance
- Strong communication skills (verbal and written)
- Excellent organisational and time management skills
- Proficiency in Microsoft Office, Outlook, and service call logging systems
- Attention to detail and a methodical approach to record keeping
- Ability to take accurate meeting minutes and manage follow-up actions
- Team player with the ability to support colleagues across all levels
Nice to haves
- Familiarity with Awaab's Law and HHSRS
- Understanding of safeguarding and health-related housing risks
- Knowledge of housing services and field maintenance operations
- Experience handling maintenance calls and technician coordination
Additional strengths we value
- Confidence in managing multiple priorities in a fast-paced environment
- Passion for delivering excellent service and supporting safe, well-maintained homes
- Experience working within a social housing or local authority setting
Benefits
- Annual salary: £25,111 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- 30+ qualified Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Repairs Admin Support Assistant employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Admin Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector, especially those who work at SettleParadigm. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on Awaab's Law and the specifics of property maintenance. Show us you know your stuff and are genuinely interested in making a difference in residents' lives.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various teams and residents, being clear and confident in your conversations is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at SettleParadigm.
We think you need these skills to ace Repairs Admin Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles, especially in property maintenance. We want to see how your skills align with the responsibilities of the Repairs Admin Support Assistant position.
Show Off Your Organisational Skills: Since this role requires excellent organisational abilities, give examples of how you've managed multiple tasks or projects in the past. We love seeing candidates who can juggle priorities like pros!
Communicate Clearly: Strong communication is key for this role, so ensure your written application is clear and concise. Use straightforward language and make it easy for us to see your strengths and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Paradigm Housing Group
✨Know Awaab's Law Inside Out
Make sure you understand Awaab's Law and how it impacts the role of a Repairs Admin Support Assistant. Familiarise yourself with the key points, as this will show your commitment to compliance and your proactive approach to supporting residents.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational and time management skills. Be ready to discuss how you've successfully managed multiple priorities in a fast-paced environment, as this is crucial for the role.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to explain how you would handle routine enquiries or communicate with residents, so being clear and confident will make a great impression.
✨Demonstrate Team Spirit
Be prepared to talk about your experience working in teams and how you support colleagues at all levels. Highlight any instances where you've collaborated effectively to achieve common goals, as teamwork is essential in this role.