At a Glance
- Tasks: Support the Repairs team in managing damp, mould, and emergency hazard repairs.
- Company: Join SettleParadigm, the largest housing group in the region.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Inclusive environment with opportunities for training and volunteering.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Experience in admin or customer service, strong communication skills required.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a highly organised and proactive Repairs Admin Support Assistant to join our Repairs team. You will play a vital role in supporting the delivery of damp, mould, and emergency hazard repairs in line with Awaab's Law. From opening and closing cases to maintaining accurate records, raising purchase orders, and supporting scheduling, you will help ensure our residents receive timely, compliant, and well-communicated repairs. You will work closely with Repairs Coordinators, Inspectors, Supervisors, and Customer Services to keep everything running smoothly.
Responsibilities
- Open and close damp, mould, and emergency hazard cases in line with Awaab's Law
- Maintain accurate case records and update internal systems in real time
- Track case progress and flag unresolved issues to Repairs Coordinators
- Support scheduling, documentation, and resident communications
- Assist with coordinating repair works and follow-on appointments
- Maintain shared inboxes and respond to routine enquiries within SLA
- Take accurate meeting minutes and manage follow-up actions
- Raise purchase orders and variations in line with procedures
- Liaise with suppliers and contractors for order updates
- Generate basic reports on case volumes and closure rates
- Ensure compliance with data protection and record-keeping standards
- Provide cross-team support across reactive, routine, and external works
- Direct complex queries to the appropriate team member
Qualifications
- Experience in administrative or customer service roles, ideally in property maintenance
- Strong communication skills (verbal and written)
- Excellent organisational and time management skills
- Proficiency in Microsoft Office, Outlook, and service call logging systems
- Attention to detail and a methodical approach to record keeping
- Ability to take accurate meeting minutes and manage follow-up actions
- Team player with the ability to support colleagues across all levels
Nice to haves
- Familiarity with Awaab's Law and HHSRS
- Understanding of safeguarding and health-related housing risks
- Knowledge of housing services and field maintenance operations
- Experience handling maintenance calls and technician coordination
Additional strengths we value
- Confidence in managing multiple priorities in a fast-paced environment
- Passion for delivering excellent service and supporting safe, well-maintained homes
- Experience working within a social housing or local authority setting
Benefits
- Annual salary: £25,111 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- 30+ qualified Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Repairs Admin Support Assistant employer: Paradigm Housing Group
SettleParadigm is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on community impact, we offer generous benefits including a competitive salary, flexible working options, and extensive training opportunities, all while managing over 30,000 homes across the region. Join us in our mission to build affordable homes and create vibrant neighbourhoods, and be part of a team that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Admin Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Paradigm Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Paradigm Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Admin Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Paradigm Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Paradigm Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Paradigm Housing Group!
How to prepare for a job interview at Paradigm Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
