At a Glance
- Tasks: Lead a resident-focused housing service and drive community improvements.
- Company: Join Paradigm Housing Group, the largest housing group in the region.
- Benefits: Competitive salary, generous holiday, flexible working, and funded training opportunities.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong knowledge of housing legislation and experience in operational management.
The predicted salary is between 43000 - 57000 £ per year.
Join to apply for the Neighbourhood Manager (12m FTC) role at Paradigm Housing Group
About the Role / Team
Neighbourhood Manager. Lead a proactive, resident-focused housing service in Wooburn Green, High Wycombe.
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you\'re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
Key Responsibilities
- Lead a flexible, responsive customer and neighbourhood service that delivers excellent day‑to‑day outcomes
- Champion continuous improvement using resident insight and data
- Ensure services align with our Customer Care Standards and organisational values
- Collaborate with internal teams and external partners to deliver joined‑up, resident‑focused services
- Build strong relationships with residents and community groups to co‑create local improvement plans
- Develop and support a high‑performing team culture with clear expectations and growth opportunities
- Use data and insight to drive service improvements and strategic decision‑making
- Monitor KPIs and resident satisfaction measures to identify trends and opportunities
What We\'re Looking For
Must Haves
- Strong housing legislation knowledge with proven delivery in a regulated environment
- Experience of operational management in a fast‑paced setting
- Demonstrated ability to create a high‑performing, resident‑focused team culture
- Innovative mindset with a proactive, problem‑solving approach
- Ability to champion innovation and trial dynamic, demand‑led approaches
- Confidence using data and insight to drive service improvements
- Experience motivating, coaching and mentoring others
- Deep understanding of tenancy and social housing management trends
- Collaborative working style with excellent stakeholder engagement and communication skills
- High emotional intelligence and resilience
- Analytical thinking and decision‑making based on data
Nice to Haves
- Strong IT and digital capabilities, with an interest in tech‑driven service enhancements
- Experience working with formal and informal resident groups
- Working towards Level 4 Chartered Institute of Housing qualification
- Passion for community engagement and empowering residents to shape their neighbourhoods
Benefits
- annual salary: £50,870 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5 % employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- 30+ qualified Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from under‑represented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 11/11/2025
Neighbourhood Manager in High Wycombe employer: Paradigm Housing Group
Paradigm Housing Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Wooburn Green, High Wycombe. With a strong focus on employee growth, we offer generous benefits including a competitive salary, flexible working options, and funded training opportunities, all while empowering our team to make a meaningful impact in the communities we serve. Join us in building a better future as we strive to deliver high-quality housing services and create vibrant neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Paradigm Housing Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us how your experience aligns with their mission of building better communities. Tailor your answers to reflect their goals!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your thoughts clearly and build confidence. Plus, it’s a great way to get feedback on your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Neighbourhood Manager in High Wycombe
Some tips for your application 🫡
Show Your Passion for Community:When you're writing your application, let your enthusiasm for community engagement shine through. We want to see how you can empower residents and shape neighbourhoods, so share any relevant experiences that highlight your commitment to making a difference.
Be Specific About Your Experience:Make sure to detail your operational management experience in fast-paced settings. We love specifics, so mention any achievements or projects that demonstrate your ability to create a high-performing, resident-focused team culture.
Use Data to Your Advantage:Since we value data-driven decision-making, don’t shy away from discussing how you've used data and insights in your previous roles. Highlight any examples where your analytical thinking led to service improvements or strategic decisions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and regulations. Be prepared to discuss how you've successfully navigated these in past roles, as this will show your understanding of the regulatory environment and your ability to deliver in a compliant manner.
✨Showcase Your Team Leadership Skills
Think of specific examples where you've built or led a high-performing team. Highlight your experience in motivating and mentoring others, as well as how you foster a resident-focused culture. This will demonstrate your capability to lead a team effectively.
✨Data-Driven Decision Making
Prepare to discuss how you've used data and insights to drive service improvements in previous roles. Bring examples of KPIs you've monitored and how you've responded to trends, as this aligns with their focus on continuous improvement.
✨Engage with Community Insights
Be ready to talk about your experience working with residents and community groups. Share how you've collaborated to create local improvement plans, as this shows your commitment to community engagement and understanding of resident needs.
