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- Tasks: Be the first point of contact for ASB reports and support residents with excellent service.
- Company: Join Paradigm Housing Group, a leader in community safety and support.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Potential for contract extension and career advancement within the organisation.
The predicted salary is between 30000 - 36000 ÂŁ per year.
We are excited to offer a newly created opportunity for a Community Safety CoâOrdinator to join our established Community Safety team. This role plays a vital part in delivering an outstanding ASB service to our residents, working closely with Community Safety Officers and other colleagues across the business.
Location: High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)
Salary: ÂŁ30,438 + Excellent Benefits
Key Responsibilities:
- Be the first point of contact for ASB reports via phone, email, app, or online.
- Assess risk levels, agree initial action plans, and allocate cases for onward management.
- Manage the ASB inbox and handle inbound/outbound calls with residents.
- Provide excellent customer service, ensuring residents feel heard and supported.
- Maintain accurate records and request relevant evidence to support case resolution.
- Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes.
- Respond to correspondence in line with our Customer Care Standards and brand guidelines.
- Support the team with routine administrative tasks and contribute to service improvement reporting.
What We Are Looking For:
We are seeking someone with strong communication skills, a passion for customer service, and a willingness to learn about ASB and community safety. You will need to be confident in managing competing priorities, making decisions, and working collaboratively with colleagues and external partners. Experience in a customerâfacing role within a regulated environment is preferred, as is knowledge of ASB or a desire to develop expertise in this area. You should be comfortable using IT systems and have a proactive, solutionâfocused approach to your work.
Why Join Us?
While this role is offered as a fixedâterm contract, in a business of our size and with the transformation we are undergoing, there is potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longerâterm opportunity doesnât materialise, you will gain valuable experience that will enhance your employability in this and related fields.
Further Information:
If you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible. As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria. Please include in your covering statement how you meet the criteria so we can give your application the consideration it deserves. Thank you for your interest in Paradigm Housing Group.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Interview date: TBC
Community Safety Co-Ordinator (12m FTC) in London employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Community Safety Co-Ordinator (12m FTC) in London
â¨Tip Number 1
Network like a pro! Reach out to people in the community safety field on LinkedIn or at local events. A friendly chat can open doors and give you insights that job descriptions just can't.
â¨Tip Number 2
Prepare for those interviews! Research common questions for community safety roles and practice your answers. We want you to feel confident and ready to showcase your passion for customer service and community safety.
â¨Tip Number 3
Show off your skills! If you have experience in customer-facing roles, think of specific examples where you made a difference. We love hearing about how you've handled tough situations or improved processes.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a positive impact in community safety.
We think you need these skills to ace Community Safety Co-Ordinator (12m FTC) in London
Some tips for your application đŤĄ
Tailor Your Covering Statement: Make sure to customise your covering statement to highlight how your skills and experiences align with the role of Community Safety Co-Ordinator. We want to see how you meet our essential and desired criteria, so be specific!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, donât forget to showcase your experience in customer-facing roles. We love seeing examples of how you've made a positive impact on customers in the past.
Be Clear and Concise: When writing your CV and covering statement, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for community safety shines through!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity. Plus, itâs super easy!
How to prepare for a job interview at Paradigm Housing Group
â¨Know Your ASB Basics
Before the interview, brush up on your knowledge of Anti-Social Behaviour (ASB) and community safety. Familiarise yourself with common issues residents face and think about how you would handle them. This will show your passion for the role and your commitment to providing excellent customer service.
â¨Showcase Your Communication Skills
As a Community Safety Co-Ordinator, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about how you resolved conflicts or managed difficult conversations, as these will be crucial in this role.
â¨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you approach problem-solving. Think of specific instances where you had to assess risk levels or make decisions under pressure. Highlight your proactive, solution-focused mindset, as this aligns perfectly with what theyâre looking for.
â¨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if this is the right fit for you.
