Cleaner in Letchworth

We are looking for a Cleaner, working 42.5 hours per week, to ensure that our estates across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire are kept in a clean and safe manner, allowing our customers and colleagues to have a healthy environment to live and work.

Key Responsibilities:

• Take responsibility for the cleaning of our communal areas on Paradigm Housing Group properties or working in the schemes.
• Advise on the need for additional, deep or specialist cleans on the areas you work.
• Ensure Health & Safety standards are maintained in the building.
• Report any issues or breaches of tenancy conditions identified.
• Maintain confidentiality at all times whilst providing great customer service to residents.
• Liaise with other teams to ensure a great service is delivered to customers and colleagues.
• Keep up to date records of work activities using technologies required.
• Be responsible for ordering and storing of all cleaning products and equipment.
• Be responsible for maintaining the cleanliness of bin stores including reporting any issues with collection.
• Respond to emergencies within the service when required.
• Undertake other duties which may arise or may be delegated from time to time.

What We’re Looking For:

• Good understanding of best practice in cleaning techniques.
• Have a good knowledge of Health & Safety issues, relating to the use and storage of cleaning materials and equipment.
• Ability to deal with members of the public in a tactful and friendly fashion.
• Ability to deal with clients confidentially.
• Full Clean Driving Licence.
• Willingness to work flexibly as part of a team and able to provide cover at other sites where required.
• Relay repairs issues to the appropriate teams.
• Be a good communicator and offer amazing customer service.

Benefits and Rewards:

• Annual salary: £27,610.30 per annum.
• 25 days holiday, increasing with service, plus Christmas closure and buy options.
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice.
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave.
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover).
• Life cover and income protection.
• Flexible working – hybrid options, modern offices, free parking & EV charging.
• 30+ qualified Mental Health First Aiders available to support.
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
• Funded training, qualifications & apprenticeships.
• 3 paid volunteering days in the local communities.
• Peer-recognition rewards platform.
• Paid professional subscription (one per year).

Our Commitment:

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments:

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Closing Date: 19th January 2026