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- Tasks: Provide essential admin support for vital housing improvement projects.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Competitive salary, generous holiday, flexible working, and health cash plan.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and confident IT abilities.
The predicted salary is between 31074 - 31074 £ per year.
Are you an organised and customer-focused administrator looking to make a real difference? We’re looking for an organised and methodical person to join our Planned Works team, supporting the delivery of vital investment and improvement programmes for our homes. Ideally (although not essential) you will have worked in Housing, Property or Construction as this knowledge will be useful in your work. Working 2 to 3 days in our office with our friendly team in Letchworth Garden City and the remainder at home/remote.
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
In this fast‑paced and varied role, you’ll provide essential administrative support to Planned Works Surveyors, ensuring projects run smoothly from start to finish. You’ll be at the heart of coordinating improvement works, working closely with residents, contractors and internal teams to deliver high‑quality services on time and within budget.
What You’ll Be Doing
- Supporting the delivery of planned investment projects to agreed time, cost and quality standards
- Coordinating appointments with residents and maintaining accurate records of bookings, dealing with refusals and access issues using a combination of assertiveness and sensitivity
- Preparing and managing works orders and contract documentation
- Handling customer queries professionally and ensuring timely responses
- Maintaining accurate data within asset management systems
- Supporting the contractor payment process, including purchase orders and invoice checks
- Assisting with KPI (Key Performance Indicator) reporting and contract performance monitoring
- Taking minutes at meetings and supporting wider project administration
Must Haves
- Strong administrative experience in a busy environment
- Excellent organisational skills with the ability to prioritise and multitask
- High attention to detail and accuracy when working with data and figures
- Confident IT skills, including Excel, Word and Outlook
- Experience raising purchase orders and processing invoices
- Strong problem‑solving skills and a practical, common‑sense approach
- Team player with excellent communication skills
Nice to haves
- Experience in contract administration or property/services environment
- Knowledge of Decent Home Standards
- Diary management experience
- Flexible and adaptable approach
Benefits
- Annual salary: £31,074
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
Additional Benefits
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
37 hours; Monday to Thursday 9am to 5:30pm and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date
Thursday 21 May 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Administrator - Planned Works in Letchworth employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Planned Works in Letchworth
✨Tip Number 1
Network like a pro! Reach out to people in the housing, property, or construction sectors. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in delivering high-quality homes and services, and think about how your skills can contribute to that goal.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects effectively, especially in busy environments. This will highlight your ability to thrive in a fast-paced role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SettleParadigm.
We think you need these skills to ace Administrator - Planned Works in Letchworth
Some tips for your application 🫡
Show Off Your Organisational Skills: Since we're looking for someone organised and methodical, make sure to highlight your administrative experience. Share specific examples of how you've managed multiple tasks or projects in a busy environment.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. If you have any experience in housing, property, or construction, don’t forget to mention it!
Be Professional and Personable: When writing your application, keep it professional but let your personality shine through. We value excellent communication skills, so show us how you can connect with others while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Stuff
Familiarise yourself with the housing, property, or construction sectors. Even if you haven't worked directly in these areas, understanding the basics will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss specific tools or methods you use to stay organised, as this role requires strong administrative skills.
✨Practice Your Communication
Since you'll be dealing with residents and contractors, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might face, like handling customer queries or coordinating appointments.
✨Be Ready to Problem-Solve
Think of a few examples where you've had to solve problems on the spot. This could involve dealing with access issues or managing conflicting priorities. Highlighting your practical approach will demonstrate that you're a team player who can think on their feet.