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- Tasks: Provide essential admin support for vital housing improvement projects.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and confident IT abilities required.
The predicted salary is between 31074 - 31074 ÂŁ per year.
Are you an organised and customer-focused administrator looking to make a real difference? We're looking for an organised and methodical person to join our Planned Works team, supporting the delivery of vital investment and improvement programmes for our homes. Ideally (although not essential) you will have worked in Housing, Property or Construction as this knowledge will be useful in your work. Working 2 to 3 days in our office with our friendly team in Letchworth Garden City and the remainder at home/remote.
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
About The Role
In this fastâpaced and varied role, you'll provide essential administrative support to Planned Works Surveyors, ensuring projects run smoothly from start to finish. You'll be at the heart of coordinating improvement works, working closely with residents, contractors and internal teams to deliver highâquality services on time and within budget.
What You'll Be Doing
- Supporting the delivery of planned investment projects to agreed time, cost and quality standards
- Coordinating appointments with residents and maintaining accurate records of bookings, dealing with refusals and access issues using a combination of assertiveness and sensitivity
- Preparing and managing works orders and contract documentation
- Handling customer queries professionally and ensuring timely responses
- Maintaining accurate data within asset management systems
- Supporting the contractor payment process, including purchase orders and invoice checks
- Assisting with KPI (Key Performance Indicator) reporting and contract performance monitoring
- Taking minutes at meetings and supporting wider project administration
Must Haves
- Strong administrative experience in a busy environment
- Excellent organisational skills with the ability to prioritise and multitask
- High attention to detail and accuracy when working with data and figures
- Confident IT skills, including Excel, Word and Outlook
- Experience raising purchase orders and processing invoices
- Strong problemâsolving skills and a practical, commonâsense approach
- Team player with excellent communication skills
Nice to haves
- Experience in contract administration or property/services environment
- Knowledge of Decent Home Standards
- Diary management experience
- Flexible and adaptable approach
Benefits
- Annual salary: ÂŁ31,074
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme â up to 9.5% employer contribution via salary sacrifice
- Familyâfriendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan â claim up to ÂŁ1,800 for everyday health costs (plus free kids' cover)
- Life cover and income protection
- Flexible working â hybrid options, modern offices, free parking & EV charging
Additional Benefits
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
37 hours; Monday to Thursday 9am to 5:30pm and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date
Thursday 21 May 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Administrator - Planned Works in Letchworth Garden City employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Administrator - Planned Works in Letchworth Garden City
â¨Tip Number 1
Network like a pro! Reach out to your connections in the housing, property, or construction sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
â¨Tip Number 2
Prepare for those interviews! Research SettleParadigm and understand their values and mission. Being able to discuss how you align with their goals will show you're genuinely interested in making a difference.
â¨Tip Number 3
Practice your communication skills! As an administrator, you'll need to handle customer queries and coordinate with various teams. Role-play common scenarios with a friend to boost your confidence.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at SettleParadigm!
We think you need these skills to ace Administrator - Planned Works in Letchworth Garden City
Some tips for your application đŤĄ
Show Off Your Organisational Skills: As an administrator, being organised is key! Make sure to highlight your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to demonstrate how youâve successfully juggled responsibilities.
Tailor Your Application: We want to see how you fit into our Planned Works team! Take the time to tailor your application to reflect the job description. Mention any relevant experience in housing, property, or construction, even if itâs just a little bit!
Be Clear and Concise: When filling out your application, clarity is crucial. Keep your answers straightforward and to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for.
How to prepare for a job interview at Paradigm Housing Group
â¨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator - Planned Works position. Familiarise yourself with the key tasks like coordinating appointments and managing works orders. This will help you demonstrate your knowledge and show how your skills align with what they need.
â¨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy in your work, especially when dealing with data.
â¨Prepare for Customer Interaction Scenarios
Given the customer-focused nature of the job, think about how you would handle various customer queries or access issues. Prepare to share specific instances where youâve dealt with challenging situations assertively yet sensitively, as this will highlight your problem-solving skills.
â¨Familiarise Yourself with Relevant Software
Brush up on your IT skills, particularly with Excel, Word, and Outlook, as these are crucial for the role. If you have experience with asset management systems or raising purchase orders, be sure to mention it. Showing confidence in your technical abilities can set you apart from other candidates.