At a Glance
- Tasks: Coordinate non-urgent repairs and ensure smooth service delivery for our customers.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and health benefits.
- Other info: Hybrid working options and opportunities for professional development await you.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 31074 - 31074 £ per year.
Coordinate non‑urgent repairs, support our customers, and keep our services running smoothly across our homes.
Salary: £31,074 per annum
Location: High Wycombe (Hybrid – 2 days in the office, 3 days from home)
Contract: 12‑month fixed‑term contract (covering an internal secondment)
Working hours: 37 hours per week, Monday–Friday
About the Role/team
We’re looking for a highly organised and customer‑focused Reactive Works Co‑ordinator to join our Repairs & Maintenance team. This role plays a key part in ensuring our customers receive a smooth, efficient, and responsive service when reporting non‑urgent repairs.
You’ll be responsible for scheduling and managing repair works, prioritising tasks, allocating specialist jobs to contractors, and keeping customers updated throughout the process. Working closely with engineers, managers, and internal teams, you’ll help ensure repairs are completed on time and to a high standard. This is a fast‑paced role where no two days are the same, perfect for someone who enjoys problem‑solving, multitasking, and delivering great customer experiences.
Key Responsibilities
- Schedule and manage non‑urgent repair works, ensuring completion within agreed timescales
- Allocate specialist work to contractors when required
- Optimise engineer schedules to maximise productivity and efficiency
- Liaise with customers, engineers, and managers to support seamless service delivery
- Handle urgent repair requests and ensure timely resolutions
- Maintain accurate records and ensure compliance with health & safety requirements
- Support senior managers with reporting, data, and project‑related tasks
What We’re Looking For
Must haves
- Experience in a customer service or scheduling role, ideally within repairs or maintenance
- Strong organisational skills and the ability to manage multiple priorities
- Excellent communication and problem‑solving skills
- Ability to remain calm and effective in a fast‑moving environment
- Proficiency in Microsoft Office and scheduling/booking systems
- A customer‑focused approach with a commitment to delivering high‑quality service
Nice to haves
- Experience working in social housing or property maintenance
- Familiarity with repairs diagnostics or contractor management
- Confidence using multiple IT systems and databases
- Experience of scheduling for a direct labour operation (In‑house trade team)
For added brilliance
- A proactive mindset with the ability to anticipate issues and find solutions
- Strong teamwork and collaboration skills
- A positive attitude and willingness to support continuous improvement
Benefits
- Annual salary: £31,074 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 08/02/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Works Coordinator in High Wycombe employer: Paradigm Housing Group
SettleParadigm is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and community impact. With a strong commitment to social purpose, employees benefit from flexible hybrid working arrangements, generous holiday allowances, and comprehensive health plans, all while contributing to the vital mission of providing affordable housing in the region. Join us in shaping stronger communities and enjoy a fulfilling career with ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Works Coordinator in High Wycombe
✨Tip Number 1
Get to know the company! Research SettleParadigm and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills. As a Reactive Works Co-ordinator, you'll need to liaise with customers and contractors. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully managed multiple priorities or resolved customer issues. This will demonstrate your fit for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at SettleParadigm.
We think you need these skills to ace Works Coordinator in High Wycombe
Some tips for your application 🫡
Show Us Your Organisational Skills:As a Reactive Works Co-ordinator, being organised is key! Make sure your application highlights your ability to manage multiple priorities and keep things running smoothly. Share examples of how you've juggled tasks in previous roles.
Communicate Clearly:We love great communicators! In your application, demonstrate your communication skills by being clear and concise. Use straightforward language and make sure to explain how you’ve effectively liaised with customers or teams in the past.
Highlight Your Customer Focus:At SettleParadigm, we’re all about delivering excellent service. Make sure your application reflects your customer-focused approach. Share stories that showcase how you’ve gone above and beyond to support customers in previous roles.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Paradigm Housing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reactive Works Co-ordinator role. Familiarise yourself with the key responsibilities like scheduling repairs and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you handle fast-paced environments and ensure tasks are completed on time.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might want to role-play common interview questions with a friend to refine your responses and ensure you convey your customer-focused approach effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career goals.
