Repairs Intervention Officer in High Wycombe

With the use of Power BI and other data sources, analyse residential property repair cases to identify potential risks for timely resolution and effective risk mitigation. You will work collaboratively across teams, using data insights to inform service improvements and lead service review meetings with relevant stakeholders.

Key Responsibilities

• Proactively review repair intervention cases using Power BI and other data sources to assess failures and risks to residents, properties, and the organisation.
• Coordinate timely and effective mitigation actions with relevant teams, escalating appropriate actions.
• Engage with internal teams and external stakeholders to resolve complex cases.
• Champion a resident‑focused approach, ensuring residents are kept informed and supported throughout the process, and that all activities comply with relevant legislation and internal policies.
• Monitor and track all intervention cases to ensure actions are completed within agreed timescales and identify when a further review is required.
• Lead service review meetings with managers and stakeholders, presenting performance data, service gaps, and recommending improvements based on trends and insights from intervention reviews.
• Support the Disrepair & Intervention Manager with Pre‑Action Disrepair claims, ensuring all actions are completed in accordance with the Disrepair Protocol and agreed timelines.
• Produce disrepair disclosure documents, ensuring accuracy, consistency, and quality in line with legal and procedural requirements.
• Influence and collaborate with internal teams and external stakeholders to resolve complex issues and drive service improvements.

What We’re Looking For

• Strong technical understanding of property components, repair issues, and maintenance standards, gained through experience in surveying, asset management, or related property casework.
• Experience in property maintenance or housing services, with the ability to interpret repair data, assess risks, and engage effectively with technical teams.
• Proven ability to manage multiple property repair cases in a fast‑paced environment.
• Skilled in analysing large volumes of repair data to identify trends, risks, and service gaps.
• Proficient in using Power BI or similar tools to support data analysis and decision‑making.
• Demonstrable resident‑focused approach, balancing service delivery with risk management.
• Strong written and verbal communication skills, with the ability to produce clear reports and present findings to varied audiences.
• Pragmatic and creative problem‑solver, focused on delivering timely, practical solutions.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.

Nice to Haves

• Knowledge of the Pre‑Action Disrepair Protocol and relevant landlord, tenant, and leaseholder legislation.
• Ability to contribute to the review of policies, procedures, and strategies related to maintenance functions.

Benefits

• 25 days holiday (increasing with service), plus 3 days Christmas closure and buy options.
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice.
• Family‑friendly leave: Enhanced maternity, paternity, and adoption leave.
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover).
• Life cover and income protection.
• Flexible working – hybrid options, modern offices, free parking & EV charging.
• 30+ Mental Health First Aiders available to support.
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
• Funded training, qualifications & apprenticeships.
• 3 paid volunteering days in local communities.
• Peer‑recognition rewards platform.
• Paid professional subscription (one per year).

Application Closing Date: Monday 22 December 2025

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, disabled, neurodiverse, LGBTQ+ community members and people from under‑represented groups. We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Due to the nature of some roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.