At a Glance
- Tasks: Support the Repairs team in managing damp, mould, and emergency repairs.
- Company: Join the largest housing group in the region, dedicated to community building.
- Benefits: Competitive salary, flexible working, generous holiday, and health cash plan.
- Other info: Inclusive workplace with opportunities for training and community volunteering.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 21100 - 30000 £ per year.
Location: High Wycombe (hybrid working)
We’re proud to be the largest housing group in the region, managing over 30,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and the surrounding counties. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Join us if you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities.
About the role/team
We’re looking for a highly organised and proactive Repairs Admin Support Assistant to join our Repairs team. You’ll play a vital role in supporting the delivery of damp, mould, and emergency hazard repairs in line with Awaab’s Law. From opening and closing cases to maintaining accurate records, raising purchase orders, and supporting scheduling, you’ll help ensure our residents receive timely, compliant, and well‑communicated repairs. You’ll work closely with Repairs Coordinators, Inspectors, Supervisors, and Customer Services to keep everything running smoothly.
Key Responsibilities
- Open and close damp, mould, and emergency hazard cases in line with Awaab’s Law
- Maintain accurate case records and update internal systems in real time
- Track case progress and flag unresolved issues to Repairs Coordinators
- Support scheduling, documentation, and resident communications
- Assist with coordinating repair works and follow‑on appointments
- Maintain shared inboxes and respond to routine enquiries within SLA
- Take accurate meeting minutes and manage follow‑up actions
- Raise purchase orders and variations in line with procedures
- Liaise with suppliers and contractors for order updates
- Generate basic reports on case volumes and closure rates
- Ensure compliance with data protection and record‑keeping standards
- Provide cross‑team support across reactive, routine, and external works
- Direct complex queries to the appropriate team member
What We’re Looking For
Must haves
- Experience in administrative or customer service roles, ideally in property maintenance
- Strong communication skills (verbal and written)
- Excellent organisational and time‑management skills
- Proficiency in Microsoft Office, Outlook, and service call logging systems
- Attention to detail and a methodical approach to record‑keeping
- Ability to take accurate meeting minutes and manage follow‑up actions
- Team player with the ability to support colleagues across all levels
Nice to haves
- Familiarity with Awaab’s Law and HHSRS
- Understanding of safeguarding and health‑related housing risks
- Knowledge of housing services and field maintenance operations
- Experience handling maintenance calls and technician coordination
For Added Brilliance
- Confidence in managing multiple priorities in a fast‑paced environment
- Passion for delivering excellent service and supporting safe, well‑maintained homes
- Experience working within a social housing or local authority setting
Benefits
- Annual salary: £25,111 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- 30+ qualified Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date: 30/11/2025
How to Apply
Please ensure you fully answer the questions on the application form. Referrals increase your chances of interviewing by 2x.
Repairs Admin Support Assistant in High Wycombe employer: Paradigm Housing Group
Join a leading housing group in High Wycombe, where we prioritise delivering exceptional services and creating high-quality homes for our communities. As a Repairs Admin Support Assistant, you'll thrive in a supportive and inclusive environment that fosters professional growth, offering generous benefits such as flexible working options, a robust pension scheme, and opportunities for funded training. Be part of a team dedicated to making a meaningful impact while enjoying a work culture that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Admin Support Assistant in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us you’re not just looking for any job, but that you genuinely want to be part of our mission to create strong communities.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your personality shine through, so don’t be afraid to share your passion for delivering excellent service and supporting well-maintained homes.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re keen and ready to jump into the role of Repairs Admin Support Assistant.
We think you need these skills to ace Repairs Admin Support Assistant in High Wycombe
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Repairs Admin Support Assistant, being organised is key! Make sure to highlight any experience you have in managing records or schedules. We want to see how you keep things running smoothly!
Communicate Clearly:Strong communication skills are a must for this role. When filling out your application, use clear and concise language. Let us know how you've effectively communicated with teams or customers in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the specific requirements of the role. Mention your familiarity with Awaab’s Law or any relevant experience in property maintenance to stand out.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Stuff About Awaab’s Law
Make sure you understand Awaab’s Law and how it impacts the role. Brush up on the key points and be ready to discuss how you can ensure compliance in your work. This shows you're proactive and serious about the responsibilities of the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be specific about how you kept everything on track and met deadlines.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and interest.
✨Familiarise Yourself with Housing Services
If you have any experience in property maintenance or housing services, be ready to share that. If not, do some research on the basics of housing operations and maintenance calls. Showing that you’ve done your homework will impress the interviewers.
