At a Glance
- Tasks: Lead the voids service, ensuring homes are ready to let efficiently and safely.
- Company: Join SettleParadigm, the largest housing group in the region, making a real difference.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and a supportive environment.
- Other info: Be part of a diverse team committed to inclusivity and community support.
- Why this job: Shape stronger communities while managing a £5 million budget and driving performance.
- Qualifications: Proven leadership experience in operational roles and strong contract management skills.
The predicted salary is between 71940 - 71940 £ per year.
Salary: £71,940 + excellent benefits.
Location: Wooburn Green, High Wycombe.
Hybrid working: 2 days per week in the office, 3 days per week from home.
Contract: 9–12 month parental leave cover (Fixed Term).
Hours: 37 hours per week (Monday–Friday).
At SettleParadigm, we’re the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. We deliver excellent services, high quality homes and neighbourhoods, and strive to maximise new affordable homes. We’re looking for an experienced operational leader to help shape stronger communities during this period of cover.
About The Role
We’re looking for a confident, decisive and commercially minded Head of Voids Delivery to lead our voids service during a period of parental leave cover. This is a critical leadership role responsible for ensuring empty homes are repaired, maintained and ready to let efficiently, safely and to a high standard. You will take full ownership of the voids function, leading teams, managing contractors, driving performance and ensuring the service delivers excellent outcomes for residents, colleagues and the organisation. With responsibility for a budget of around £5 million, you’ll ensure strong financial control, value for money and robust compliance across all void activities. Working closely with the Assistant Director – Voids and Planned Works, you’ll help shape the strategy for repairs and maintenance, maximise the benefits of our in‑house delivery model and drive continuous improvement across the service.
Key Responsibilities
- Lead the voids service with full accountability for performance, productivity, quality and customer satisfaction.
- Develop and deliver voids strategy in partnership with senior leaders.
- Manage all voids‑related spend and ensure strong financial control across a £5m budget.
- Oversee contractor procurement and performance, ensuring value for money and regulatory compliance.
- Ensure in‑house teams meet commercial and strategic objectives.
- Maintain effective policies, procedures and systems to minimise risk and support service excellence.
- Act as escalation point for high‑level or cross‑departmental complaints.
- Drive a collaborative, values‑led culture across Property Services and wider directorates.
- Use performance data and analytics to identify improvements and drive change.
- Provide accurate reporting to senior leaders and the Leadership Team.
- Lead improvement projects that deliver measurable benefits.
- Manage and develop staff, ensuring strong performance and effective resource allocation.
What Success Looks Like
- Efficient, well‑managed voids service delivering key‑to‑key times within target.
- Strong financial control and demonstrable value for money.
- Motivated, high‑performing operational teams delivering excellent service.
- Effective cross‑departmental collaboration to support organisational goals.
- Measurable improvements in operational performance and customer satisfaction.
- Full compliance with Health & Safety, regulatory requirements and best practice.
- Robust support for voids workstreams and wider Property Services activity.
What We’re Looking For
You’re a confident, solutions‑focused leader who thrives in a fast‑paced operational environment. You combine strong commercial awareness with a commitment to quality, safety and resident experience.
Must Haves
- Significant experience managing teams with a track record of improving performance and efficiency.
- Strong contract management experience, holding contractors to account for performance and value.
- Experience developing and implementing policies and procedures aligned to statutory and regulatory requirements.
- Deep functional expertise and broad business knowledge to meet financial and operational objectives.
- Ability to lead, communicate and manage change effectively.
- Skilled at interpreting performance data to drive continuous improvement.
- Excellent verbal and written communication skills.
- Ability to motivate, influence and lead individuals and teams.
- Educated to degree level or equivalent experience.
- Experience managing medium‑ to large‑scale DLO, maintenance or voids services.
- Full UK driving licence.
Nice to Haves
- Knowledge of the social housing sector.
- Construction or building knowledge (theoretical or practical).
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £71,940 per annum.
- 25 days holiday, increasing with service, plus Christmas closure and buy options.
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice.
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave.
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover).
- Life cover and income protection.
- Flexible working – hybrid options, modern offices, free parking & EV charging.
Additional Perks
- Mental Health First Aiders available to support.
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
- Funded training, qualifications & apprenticeships.
- 3 paid volunteering days in the local communities.
- Peer-recognition rewards platform.
- Paid professional subscription (one per year).
Working Hours & Accessibility
Working hours: 37 hours per week (Monday – Friday). Our commitments include accessibility and adjustments during the recruitment process.
Our Commitment
We are committed to creating an inclusive workforce, reflecting the diversity of the communities we serve. Applications are welcomed from candidates from diverse backgrounds.
Closing Date: 12/06/2026. We reserve the right to close the vacancy earlier if a suitable candidate is found. Due to the nature of some roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Head of Voids Delivery (12m FTC) in High Wycombe employer: Paradigm Housing Group
SettleParadigm is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary of £71,940 along with a comprehensive benefits package including generous holiday allowances, a robust pension scheme, and flexible hybrid working options. Our inclusive work culture fosters collaboration and innovation, while our commitment to employee development through funded training and volunteering opportunities ensures that you can thrive both personally and professionally in the vibrant community of Wooburn Green.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Voids Delivery (12m FTC) in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching SettleParadigm and their voids service. Understand their values and how you can contribute to shaping stronger communities. Tailor your responses to show you’re the right fit for their culture.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've improved performance and managed teams effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at SettleParadigm.
We think you need these skills to ace Head of Voids Delivery (12m FTC) in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Voids Delivery role. Highlight your experience in managing teams and improving performance, as well as your strong contract management skills. We want to see how you can bring value to our voids service!
Showcase Your Leadership Skills:In your application, emphasise your ability to lead and motivate teams. Share examples of how you've driven change and improved operational performance in previous roles. We’re looking for someone who can inspire others and create a collaborative culture!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make sure your key skills and experiences shine through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Voids Inside Out
Make sure you understand the voids service and its impact on the community. Familiarise yourself with the key performance indicators and how they relate to customer satisfaction. This will help you demonstrate your knowledge and show that you're ready to take ownership of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Be ready to discuss specific strategies you've implemented to improve performance and efficiency, as this is crucial for the Head of Voids Delivery position.
✨Financial Savvy is Key
Since you'll be managing a £5 million budget, brush up on your financial management skills. Be prepared to discuss how you've ensured strong financial control and value for money in previous roles. Highlight any experience you have with contractor procurement and performance management.
✨Communicate Effectively
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Think about how you can convey complex information in an understandable way, especially when discussing performance data and improvement strategies.
