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- Tasks: Manage customer feedback and resolve inquiries while supporting the Customer Resolutions Team.
- Company: Leading housing organisation based in High Wycombe with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working options, pension contributions, and funded training.
- Other info: 12-month fixed-term contract with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and strong problem-solving abilities.
The predicted salary is between 30000 - 31000 £ per year.
A leading housing organization based in High Wycombe is looking for a Customer Resolutions Coordinator on a 12-month fixed-term contract. The role involves managing customer feedback, resolving inquiries, and providing administrative support to the Customer Resolutions Team.
Candidates should have excellent communication skills and strong problem-solving abilities.
The position offers a competitive salary of £30,697 annually with hybrid working options and various employee benefits including pension contributions and funded training.
Customer Resolutions Specialist – Hybrid (12m FTC) in High Wycombe employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Specialist – Hybrid (12m FTC) in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer resolutions. We should also think of examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Show off our communication skills during the interview! Be clear and concise when answering questions, and don’t forget to ask insightful questions about the role and team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how we fit the Customer Resolutions Specialist role perfectly.
We think you need these skills to ace Customer Resolutions Specialist – Hybrid (12m FTC) in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Resolutions Specialist role. Highlight your communication skills and problem-solving abilities, as these are key for us in this position.
Showcase Relevant Experience: When detailing your experience, focus on any previous roles where you managed customer feedback or resolved inquiries. We love seeing how you've tackled similar challenges in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Paradigm Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing organisation. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Resolutions Specialist, communication is key. Prepare examples of how you've successfully resolved customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or manage feedback. Practise your answers out loud to build confidence and ensure you can articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, and what success looks like in the role. This shows that you're proactive and genuinely interested in contributing to the team.