At a Glance
- Tasks: Support our Customer & Neighbourhood Officers with administrative and customer-focused tasks.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, hybrid working, and health benefits.
- Other info: Opportunities for career progression and valuable experience in housing and customer service.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong communication, organisational skills, and a proactive approach are essential.
The predicted salary is between 25020 - 30580 £ per year.
Salary: £30,605 + Excellent Benefits
Location: Wooburn Green, High Wycombe.
Hybrid working: A minimum of 2 days in the office, 3 days from home
Contract: 12 month fixed-term contract
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
About The Role
We’re looking for a proactive and highly organised Customer & Neighbourhood Coordinator to join us on a 12‑month fixed‑term contract. You’ll play a key role in supporting our Customer & Neighbourhood Officers, providing hands‑on administrative and customer‑focused support across tenancy management and financial administration. You’ll work closely with colleagues across the wider directorate and alongside our Customer Service Team, helping to resolve queries, support residents and ensure our Customer Care Standards are consistently upheld.
This is a varied and rewarding role where you’ll build strong relationships with colleagues, customers and external partners, helping us deliver a seamless and responsive neighbourhood service.
What You’ll Do
- Provide efficient administrative support to Customer & Neighbourhood Officers and Managers
- Act as a first point of contact for internal and external queries
- Support tenancy management tasks, including documentation, data updates and case coordination
- Liaise with external stakeholders to help resolve customer issues
- Assist with financial administration, including processing payments and updating records
- Maintain accurate systems and ensure information is recorded to a high standard
- Support the delivery of excellent customer service across the neighbourhood function
- Work collaboratively with the Customer Service Team to ensure smooth handovers and joined‑up working
- Help identify opportunities to improve processes and customer experience
What we’re looking for
- Excellent written and verbal communication skills
- Ability to communicate confidently with residents, colleagues, landlords and contractors
- Strong organisational skills with the ability to prioritise and manage competing demands
- Good IT skills, including Word, Excel, PowerPoint and Outlook
- Ability to analyse information and present it clearly
- A proactive, solutions‑focused approach
- Ability to take personal responsibility for tasks and follow them through to completion
- A positive influence on colleagues and stakeholders
Nice to haves
- Previous experience working in a customer service or complaints‑related environment
Why join us?
You’ll be part of a supportive, collaborative team where ideas are valued and development is encouraged. Although this role is a 12‑month fixed‑term contract, our size, growth and ongoing transformation mean there may be opportunities for extension, permanency or progression into other roles. Many colleagues have joined us on temporary contracts and gone on to build long and successful careers here.
Even if a longer‑term opportunity doesn’t arise, you’ll gain valuable experience that will strengthen your skills and employability in housing, customer service and neighbourhood roles.
Benefits
- Annual salary: £30,605 p/a
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution
- Enhanced family‑friendly leave
- Health cash plan – claim up to £1,800 for everyday health costs
- Life cover and income protection
- Hybrid working, modern offices, free parking and EV charging
- 30+ qualified Mental Health First Aiders
- Car leasing via salary sacrifice (permanent colleagues)
- Funded training, qualifications and apprenticeships
- 3 paid volunteering days
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working hours
- 37 hours per week
- Monday–Thursday: 09:00–17:30
- Friday: 09:00–17:00
- Hybrid working: 2 days in the office, 3 days from home
- Contract type: 12‑month fixed‑term contract
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 28.08.2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Customer & Neighbourhood Coordinator (12‑month FTC) in High Wycombe employer: Paradigm Housing Group
Paradigm Housing Group is an exceptional employer, offering a dynamic work environment in High Wycombe or Letchworth Garden City. With a strong focus on employee well-being, competitive salaries, and a generous pension scheme, we foster a culture of collaboration and growth, ensuring that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Neighbourhood Coordinator (12‑month FTC) in High Wycombe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Paradigm Housing Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Paradigm Housing Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer & Neighbourhood Coordinator (12‑month FTC) in High Wycombe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Paradigm Housing Group.
How to prepare for a job interview at Paradigm Housing Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Paradigm Housing Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Paradigm Housing Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
