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- Tasks: Support residents in energy efficiency projects and ensure they feel valued throughout the process.
- Company: Join SettleParadigm, the largest housing group in the region with a clear social purpose.
- Benefits: Enjoy competitive salary, generous holiday, flexible working, and health cash plan.
- Why this job: Make a real difference in people's lives while contributing to sustainability goals.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career growth potential in a supportive and inclusive environment.
The predicted salary is between 30000 - 50000 ÂŁ per year.
An instrumental role in supporting Paradigm’s commitment to improving the energy efficiency of our homes and delivering on our Corporate Plan. As a Customer Liaison Officer, you will work closely with residents living in our lowest‑performing properties (EPC bands D–G), ensuring they feel informed, supported and valued throughout our retrofit programmes. Your work will directly contribute to improved comfort, reduced energy costs and progress towards our long‑term sustainability and net‑zero objectives.
Customer engagement is the starting point for all improvement works. You will build rapport with residents, understand their daily routines and needs, and listen carefully before offering appropriate guidance. By clearly explaining how works will be delivered and providing reassurance where needed, you will help customers feel confident in the process and more willing to proceed. The information you collect is essential for planning and measuring success, and you will record it accurately in our systems. From the first conversation through to project completion, you will be the customer’s trusted Paradigm contact. This role allows you to apply your customer service expertise and communication skills to influence positive outcomes, while building new capabilities in a nationally important area. If you enjoy working with people and want to make a meaningful difference to their quality of life, this is an excellent opportunity.
Our Team: You will join a small, friendly and collaborative team within our wider Asset Management function. Working closely with the Customer Liaison Manager, colleagues, consultants and contractors, you will help deliver energy‑efficiency projects and contribute to long‑term customer‑focused strategies that support the de‑carbonisation of our homes.
About You: We welcome applicants from a wide range of backgrounds, including those returning to work or considering a career change. Experience in energy efficiency is helpful but not essential, as full training will be provided.
- Must Haves:
- Experience in a customer‑facing role and/or within the social housing sector
- Confidence engaging with residents in their homes and representing SettleParadigm professionally
- Strong communication, organisation and time‑management skills
- The ability to influence decisions and guide conversations positively
- A logical and calm approach to planning and managing work under pressure
- Flexibility to meet customer needs, including regular travel across our area of operation
- A full (preferably clean) driving licence and regular access to a car
Business mileage is reimbursed at 45p per mile (excluding home‑to‑office mileage) for the first 10,000 miles per year, less home to work commute, in line with our policy.
- Nice To Haves:
- Previous experience of giving energy efficiency advice would be an advantage, however, if this is new to you a willingness to learn would be an advantage.
Benefits:
- Annual salary: ÂŁ35,809 (from 01 April 2026)
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay:
37 hours standard weekly hours: 9am to 5.30pm Monday to Friday and 9am to 5pm on Friday.
Our Commitment: We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: Tuesday 24 March 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Customer Liaison Officer - FTC 12 months in High Wycombe employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - FTC 12 months in High Wycombe
✨Tip Number 1
Get to know the company! Research SettleParadigm and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the communities they serve.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to engage with residents effectively. Role-play scenarios with friends or family to build your confidence in explaining processes and addressing concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social housing. Building relationships can give you insights into the role and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of improving energy efficiency in homes.
We think you need these skills to ace Customer Liaison Officer - FTC 12 months in High Wycombe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving energy efficiency and supporting residents shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Experience: Make sure to highlight any customer-facing roles you've had, especially if they relate to social housing or energy efficiency. We love seeing how your past experiences can contribute to our mission at SettleParadigm.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This helps us see how you can fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with SettleParadigm.
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer and how it fits into the bigger picture of energy efficiency. Familiarise yourself with SettleParadigm’s mission and values, especially their commitment to sustainability and community engagement.
✨Showcase Your People Skills
This role is all about building rapport with residents. Prepare examples from your past experiences where you've successfully engaged with customers or clients. Highlight your communication skills and how you’ve made people feel valued and supported.
✨Be Ready to Discuss Challenges
Think about potential challenges you might face in this role, such as dealing with residents who are hesitant about retrofit programmes. Prepare to discuss how you would approach these situations calmly and logically, ensuring you can reassure and guide them effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, ongoing projects, or how success is measured in the Customer Liaison Officer position.