At a Glance
- Tasks: Create engaging content and manage resident communications to enhance community connection.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health benefits.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Make a real impact in residents' lives while growing your career in a supportive environment.
- Qualifications: 3+ years in communications, strong writing skills, and digital content creation experience.
The predicted salary is between 41484 - 41484 £ per year.
Salary: £41,484 + excellent benefits
Location: Wooburn Green, High Wycombe OR Letchworth Garden City
Hybrid: 2 days per week working in the office, 3 days per week working from home (some flexibility will be required to attend the office more than 2 times per week on the odd occasion, plus travelling between our two office bases).
Contract: Permanent
Hours: 37 hours per week (Monday–Friday)
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high‑quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
If you’re a creative, proactive communicator who loves turning complex information into clear, engaging content, this is a fantastic opportunity to make a meaningful impact for our residents.
About The Role
We’re looking for a talented and motivated Communications Officer to help shape how residents experience and engage with SettleParadigm. As a key member of our Communications team, you’ll take ownership of high‑profile resident communication channels and play a central role in ensuring residents feel informed, listened to and connected to the services that matter most to them.
A major focus of the role will be leading the delivery and ongoing development of our monthly resident newsletter; creating accessible, engaging content that brings important updates, services and stories to life. You’ll also support the development of our new resident‑facing website, helping to improve digital journeys and make information easier to find and understand.
This is a varied, fast‑paced role where you’ll manage your own workload, lead communication initiatives from planning to delivery, and use insight, analytics and best practice to continuously improve how we communicate with residents.
Key Responsibilities
- Lead high‑quality resident communications that inform, support and engage
- Own key communication channels including the monthly resident newsletter and digital content
- Use insight and analytics to shape targeted communications and improve engagement
- Support risk and reputational communications on sensitive or complex issues
- Contribute to the resident website ensuring content is accessible and user‑friendly
- Develop multi‑channel communication plans for service improvements and organisational initiatives
- Translate complex information into clear, plain‑English content
- Lead resident‑facing communications including service updates, consultations and performance information
- Produce key publications including the Annual Report to Residents
- Act as a trusted communications advisor to colleagues across the organisation
What We’re Looking For
You’re a confident communicator with excellent writing skills, strong digital capability and a passion for creating content that makes a difference. You’re organised, curious and able to manage multiple priorities while keeping residents at the heart of everything you do.
Must Haves
- At least three years’ experience in a communications or PR role
- Experience using digital platforms, including websites and intranets
- Experience delivering multi‑channel communications and campaigns
- Proven ability to manage complex communications projects from planning to evaluation
- Experience using insight, analytics and engagement data to shape communications
- Experience supporting sensitive or high‑profile communications
- Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom)
- Outstanding written, verbal and presentation skills
- Excellent organisational skills and attention to detail
- Ability to manage confidential or sensitive information with integrity
- Strong relationship‑building skills across all levels
- Communications, journalism or marketing degree, or equivalent experience
Nice to haves
- Understanding of the housing sector and regulatory requirements
- Membership of IPR/IoIC/CIPR or equivalent
Benefits
- Annual salary: £41,484 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning!
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week, Monday - Friday. 09:00 - 17:30, Monday - Thursday 09:00 - 17:00, Friday
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 17/06/2026
Communications Officer in High Wycombe employer: Paradigm Housing Group
SettleParadigm is an exceptional employer that prioritises employee growth and well-being, offering a supportive and inclusive work culture. With a strong commitment to social purpose, employees enjoy excellent benefits such as a generous pension scheme, flexible working arrangements, and opportunities for professional development, all while contributing to the creation of affordable homes in vibrant communities across Buckinghamshire, Bedfordshire, and Hertfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Officer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at SettleParadigm. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio of your best communication work, especially anything that demonstrates your ability to simplify complex information. This will make you stand out during interviews.
✨Tip Number 3
Be ready to discuss your ideas! Think about how you would improve resident communications at SettleParadigm. Having a few creative suggestions up your sleeve can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission.
We think you need these skills to ace Communications Officer in High Wycombe
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the communities we serve. Share why you're excited about joining SettleParadigm and how your skills can contribute to our mission.
Tailor Your Content:Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past roles that align with the responsibilities of the Communications Officer position. This shows us that you understand what we're looking for and how you can fit into our team.
Keep It Clear and Concise:We appreciate clear communication, so make sure your application is easy to read and straight to the point. Avoid jargon and complex language; instead, use plain English to convey your ideas. This will demonstrate your ability to communicate effectively, which is key for this role.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at SettleParadigm.
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Audience
Before the interview, take some time to research SettleParadigm and their mission. Understand their values and how they engage with residents. This will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Communication Skills
As a Communications Officer, your ability to convey information clearly is crucial. Prepare examples of past projects where you successfully communicated complex information in an engaging way. Bring along samples of your work, like newsletters or digital content, to demonstrate your skills.
✨Be Ready for Scenario Questions
Expect questions about how you would handle sensitive communications or manage multiple priorities. Think of specific scenarios from your experience where you navigated challenges effectively. This will showcase your problem-solving abilities and organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current communication strategies or how they measure engagement success. This shows your enthusiasm for the role and helps you understand how you can make a meaningful impact.
