At a Glance
- Tasks: Lead the voids service, ensuring homes are ready to let efficiently and safely.
- Company: Join SettleParadigm, the largest housing group in the region.
- Benefits: Enjoy a competitive salary of £71,940 plus excellent benefits and hybrid working.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on community development while managing a £5 million budget.
- Qualifications: Proven leadership experience in operational management and contract oversight.
The predicted salary is between 71940 - 71940 £ per year.
Salary: £71,940 + excellent benefits. Location: Wooburn Green, High Wycombe. Hybrid working: 2 days per week in the office, 3 days per week from home. Contract: 9–12 month parental leave cover (Fixed Term). Hours: 37 hours per week (Monday–Friday).
At SettleParadigm, we’re the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. We deliver excellent services, high quality homes and neighbourhoods, and strive to maximise new affordable homes. We’re looking for an experienced operational leader to help shape stronger communities during this period of cover.
About The Role
We’re looking for a confident, decisive and commercially minded Head of Voids Delivery to lead our voids service during a period of parental leave cover. This is a critical leadership role responsible for ensuring empty homes are repaired, maintained and ready to let efficiently, safely and to a high standard.
You will take full ownership of the voids function, leading teams, managing contractors, driving performance and ensuring the service delivers excellent outcomes for residents, colleagues and the organisation. With responsibility for a budget of around £5 million, you’ll ensure strong financial control, value for money and robust compliance across all void activities.
Working closely with the Assistant Director – Voids and Planned Works, you’ll help shape the strategy for repairs and maintenance, maximise the benefits of our in‑house delivery model and drive continuous improvement across the service.
Key Responsibilities
- Lead the voids service with full accountability for performance, productivity, quality and customer satisfaction
- Develop and deliver voids strategy in partnership with senior leaders
- Manage all voids‑related spend and ensure strong financial control across a £5m budget
- Oversee contractor procurement and performance, ensuring value for money and regulatory compliance
- Ensure in‑house teams meet commercial and strategic objectives
- Maintain effective policies, procedures and systems to minimise risk and support service excellence
- Act as escalation point for high‑level or cross‑departmental complaints
- Drive a collaborative, values‑led culture across Property Services and wider directorates
- Use performance data and analytics to identify improvements and drive change
- Provide accurate reporting to senior leaders and the Leadership Team
- Lead improvement projects that deliver measurable benefits
- Manage and develop staff, ensuring strong performance and effective resource allocation
What Success Looks Like
- Efficient, well‑managed voids service delivering key‑to‑key times within target
- Strong financial control and demonstrable value for money
- Motivated, high‑performing operational teams delivering excellent service
- Effective cross‑departmental collaboration to support organisational goals
- Measurable improvements in operational performance and customer satisfaction
- Full compliance with Health & Safety, regulatory requirements and best practice
- Robust support for voids workstreams and wider Property Services activity
What We’re Looking For
You’re a confident, solutions‑focused leader who thrives in a fast‑paced operational environment. You combine strong commercial awareness with a commitment to quality, safety and resident experience.
Must Haves
- Significant experience managing teams with a track record of improving performance and efficiency
- Strong contract management experience, holding contractors to account
Head of Voids Delivery (12m FTC) employer: Paradigm Housing Group
SettleParadigm is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a strong commitment to community impact and a focus on delivering high-quality housing services, employees benefit from a competitive salary, excellent benefits, and the flexibility of hybrid working arrangements. Join us in shaping stronger communities while enjoying a fulfilling career in a leading housing group located in the picturesque Wooburn Green, High Wycombe.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Voids Delivery (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to voids delivery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and operational expertise can drive performance in the voids service. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Voids Delivery (12m FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Voids Delivery role. Highlight your experience in managing teams and improving performance, as well as any relevant contract management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and driven improvements in previous positions. Let us know what makes you tick!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We’re looking for someone who can drive a collaborative culture and motivate teams. Share stories that demonstrate your ability to lead effectively and achieve results.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SettleParadigm!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Voids Inside Out
Make sure you understand the ins and outs of voids management. Familiarise yourself with the key performance indicators, budget management, and compliance requirements. This will help you demonstrate your expertise and show that you're ready to take ownership of the voids function.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed teams in the past. Think of specific examples where you've driven performance and improved efficiency. This will highlight your ability to lead the voids service effectively.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific challenges related to voids delivery. Prepare scenarios that showcase your problem-solving skills and decision-making process. This will illustrate your capability to navigate the fast-paced operational environment.
✨Demonstrate Financial Acumen
Since you'll be managing a £5 million budget, be prepared to discuss your experience with financial control and value for money. Bring examples of how you've successfully managed budgets in previous roles, as this will reassure them of your commercial awareness.
