Gas & Heating Breakdown Technician

Salary: £42,513 + Excellent Benefits + Opportunity to add +30% onto your salary with overtime/the out-of-hours rota.

Location: High Wycombe (Office Location), Chesham (Depot/Stores Room Location) + travel across targeted postcode areas.

Due to growth within our Direct Labour Operations, we are excited to announce three new positions within our Gas and Heating Breakdown team. You'll be instrumental in ensuring our homes are safe, warm, and compliant by providing gas servicing, diagnostics, and repair services to our customers. Working independently, you will deliver first-class solutions with a focus on excellence.

Your role will primarily involve delivering high quality gas services across targeted postcode patches within Paradigm's extensive property portfolio.

What You'll Do:

• Perform gas servicing, diagnostics, and breakdown repairs across various domestic appliances.
• Ensure compliance with health and safety legislation and company policies.
• Deliver excellent customer service with a focus on achieving first-time fixes (95 %+).
• Effectively manage van and stock.
• Accurately complete required paperwork and reports once you've completed a job.

About You:

We're seeking skilled and experienced professionals who meet the following criteria:

Essential Experience:

• Proven expertise in gas breakdowns across a variety of appliances.
• ACS Gas Qualifications: CCN1, CENWAT, HTR1, CKR1, CPA1.
• Competence in electrical work relating to heating systems.
• Strong problem-solving skills with a methodical approach.
• Full, valid driving license.

Preferred:

• Unvented G3 qualification.

Location/Area of Work:

This role is based out of our Chesham and High Wycombe office but covers a wide area, specifically targeting postcode patches including Buckinghamshire, Bedfordshire, Berkshire, Cambridgeshire, Hertfordshire, Oxfordshire, and surrounding regions.

Working Hours and Benefits:

Monday to Friday, 08:00 - 17:30. Participation in overtime and the out-of-hours rota, offering the potential to significantly boost your base salary (30%+).

Our benefits:

• Holidays - 25 days rising to 30 with length of service plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
• Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
• Car leasing scheme.
• Annual bonus potential.
• 1 paid professional subscription per year.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
• Health cash plan - worth over £1,800 per year.
• Hybrid working for many roles.
• Up to three paid Giving Back (volunteer) Days a year.
• Modern collaborative offices, with free parking and charging points for electric vehicles.
• Opportunities for career development and progression.
• Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision:

We provide excellent services to customers and build new homes to help more people. We make sure our homes are safe and sustainable and strive to do more by making the most of our resources.

Working For Us:

Our Values:

• Safer Together: The safety of our customers, colleagues and ourselves is a priority in everything we do.
• Driving Improvement: We seek to do things better and deliver value to our customers.
• Working As One: We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
• Acting Thoughtfully: We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
• Being Clear: We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.