Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance community safety and drive positive change.
- Company: Join Paradigm Housing Group, a rapidly growing organisation focused on community impact.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real difference.
- Why this job: Be a key player in creating safer, more inclusive neighbourhoods.
- Qualifications: Experience in ASB legislation, leadership, and data-driven decision-making.
- Other info: Exciting time to join as we expand our housing services.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Paradigm Housing Group, we’re looking for a confident and capable Community Safety Manager to take the reins of a transformed service and drive it forward. You’ll be joining a team with renewed energy, clear purpose, and a strong track record of improvement. You’ll play an essential role in delivering safer, more inclusive neighbourhoods.
A message from the hiring manager for this role, James Montgomery-Heffernan, Head of Community Protection & Special Projects
“We’ve made huge strides in improving our ASB service, from better case assessment and customer communication to stronger team dynamics and a 17% uplift in tenant satisfaction. Now, we’re looking for a dedicated manager to continue this momentum and lead our ASB function into its next chapter.”
What You’ll Be Doing
- Lead and inspire a team of 5–6 ASB Case Managers
- Champion early intervention and customer-focused case resolution
- Own and evolve our ASB policy, toolkit, and communications strategy
- Collaborate across Paradigm and with external partners (police, local authorities, health services)
- Use data and insight to shape service improvements and reduce ASB
- Monitor performance and report outcomes to senior leaders and external stakeholders
- Handle complex cases and complaints with professionalism and empathy
- Participate in our duty manager rota, including occasional out-of-hours support
You’ll Bring
- Strong ASB legislation knowledge and case management experience
- Proven leadership in managing customer service teams
- A data-driven mindset and strategic decision-making skills
- Excellent communication and stakeholder engagement abilities
- A collaborative, solution-focused approach
- A full UK driving licence and access to your own vehicle + business insurance
Why Paradigm?
We manage over 17,000 homes across 30 local authorities. We’re growing fast. With the pending acquisition of 3,500 homes from another housing organisation and ongoing plans to form a larger housing association of 30,000 properties, this is an exciting time to join us. You’ll be part of a forward thinking organisation that values innovation, accountability, and community impact.
Before You Apply
Before submitting your application, we strongly encourage you to review the full job description and candidate pack associated with this vacancy. These documents are available for download at the bottom of the advert listing on our company website careers page.
Please note: If you\\\’re viewing this vacancy on a job board, you’ll need to visit our website’s vacancy page directly to access the candidate pack and job description, as external platforms do not allow/support attachments of this kind.
How To Apply
Please submit your CV and a covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.
If you have any questions or you’d like to speak to our recruitment team before submitting an application, contact us at recruitment@paradigmhousing.co.uk.
We reserve the right to close this role early if we locate a suitable candidate.
About Us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our Benefits
- Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
- Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices, with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights, Christmas Party, Summer BBQ.
Our Vision
We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.
Please note that customer facing roles may be subject to a DBS check.
#J-18808-Ljbffr
Community Safety Manager (12m FTC) employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Manager (12m FTC)
✨Tip Number 1
Get to know the company inside out! Research Paradigm Housing Group, their values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in driving their community safety initiatives forward.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it’s a great way to get insider info on the team dynamics!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led teams, resolved complex cases, or improved services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and reinforce your enthusiasm for the role.
We think you need these skills to ace Community Safety Manager (12m FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Community Safety Manager role. Highlight your ASB legislation knowledge and any leadership experience you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about community safety and how you can contribute to our mission. Be specific about your achievements in previous roles and how they relate to the job.
Showcase Your Data Skills: Since we value a data-driven mindset, include examples of how you've used data to improve services or resolve issues in past positions. This will show us you're ready to take our ASB function to the next level.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered promptly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your ASB Legislation
Brush up on your knowledge of anti-social behaviour (ASB) legislation before the interview. Be ready to discuss how you’ve applied this knowledge in previous roles, as it’s crucial for the Community Safety Manager position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing customer service teams. Think about specific situations where you inspired your team or improved team dynamics, as this will resonate well with the interviewers.
✨Data-Driven Decision Making
Be prepared to discuss how you’ve used data and insights to drive service improvements in past roles. Bring examples of how your data-driven mindset has led to successful outcomes, particularly in reducing ASB.
✨Engage with Stakeholders
Think about your experiences collaborating with external partners like police or local authorities. Prepare to share how you’ve effectively engaged stakeholders in the past, as this is key for the role at Paradigm Housing Group.
