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- Tasks: Be the first point of contact for ASB reports and support residents with excellent customer service.
- Company: Join Paradigm Housing Group, a leader in community safety and support.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Potential for contract extension and career advancement within the organisation.
The predicted salary is between 30000 - 36000 £ per year.
We’re excited to offer a newly created opportunity for a Community Safety Co‑Ordinator to join our established Community Safety team. This role plays a vital part in delivering an outstanding ASB service to our residents, working closely with Community Safety Officers and other colleagues across the business.
Base pay range
Community Safety Co‑Ordinator (12m FTC)
Location: High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)
Salary: £30,438 + Excellent Benefits
Key Responsibilities
- Be the first point of contact for ASB reports via phone, email, app, or online.
- Assess risk levels, agree initial action plans, and allocate cases for onward management.
- Manage the ASB inbox and handle inbound/outbound calls with residents.
- Provide excellent customer service, ensuring residents feel heard and supported.
- Maintain accurate records and request relevant evidence to support case resolution.
- Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes.
- Respond to correspondence in line with our Customer Care Standards and brand guidelines.
- Support the team with routine administrative tasks and contribute to service improvement reporting.
What We’re Looking For
We’re seeking someone with strong communication skills, a passion for customer service, and a willingness to learn about ASB and community safety. You’ll need to be confident in managing competing priorities, making decisions, and working collaboratively with colleagues and external partners.
Experience in a customer‑facing role within a regulated environment is preferred, as is knowledge of ASB or a desire to develop expertise in this area. You should be comfortable using IT systems and have a proactive, solution‑focused approach to your work.
Why Join Us?
While this role is offered as a fixed‑term contract, in a business of our size and with the transformation we’re undergoing, there’s potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longer‑term opportunity doesn’t materialise, you’ll gain valuable experience that will enhance your employability in this and related fields.
Further Information
For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk and we’ll respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria. Please include in your covering statement how you meet the criteria so we can give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Interview date: TBC
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Community Safety Co-Ordinator (12m FTC) employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Co-Ordinator (12m FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Paradigm Housing Group. Understand their values and how they approach community safety. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and ASB. Prepare your responses, but keep them natural. We want you to sound confident and authentic when discussing your experiences.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully and respond thoughtfully. Use examples from your past roles to demonstrate how you've handled similar situations, especially in customer-facing environments.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Safety Co-Ordinator (12m FTC)
Some tips for your application 🫡
Craft a Compelling Covering Statement: Your covering statement is your chance to shine! Make sure to clearly outline how your skills and experiences align with the role. Use specific examples to demonstrate your passion for community safety and customer service.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to highlight relevant experience, especially in customer-facing roles or any work related to ASB. We want to see how you can bring value to our Community Safety team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and colleagues, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your ASB Basics
Before the interview, brush up on your knowledge of Anti-Social Behaviour (ASB) and community safety. Familiarise yourself with common issues residents face and how they can be addressed. This will show your passion for the role and your commitment to providing excellent customer service.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for ASB reports, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you effectively communicated with customers or resolved conflicts, as this will demonstrate your ability to handle sensitive situations.
✨Demonstrate Your Problem-Solving Approach
Think of specific instances where you’ve had to manage competing priorities or make quick decisions. Be ready to discuss how you approached these challenges and what solutions you implemented. This will highlight your proactive, solution-focused mindset that the company is looking for.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of cases you might handle, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
