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- Tasks: Join our team to manage social media and create engaging content for customers.
- Company: We're a forward-thinking company focused on transparent communications and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and excellent benefits including remote work options.
- Why this job: Be part of a new role that promotes accessible communication and makes a real impact.
- Qualifications: 1-2 years in communications, strong writing skills, and basic design experience required.
- Other info: Opportunity to attend events and engage with the community.
High Wycombe / hybrid working (2 days office & 3 working from home) £32,443 + Excellent Benefits 12-month Full Time Contract
We are looking for a Communications Coordinator to join our Communications team. In this role, you will work alongside the Communications Manager (Customer) and the wider Communications team to deliver strategic communications that enhance customer engagement and satisfaction. Your responsibilities will include managing our social media channels, creating engaging content, and ensuring our communications are clear, timely, and accessible. This is a brand-new role in a team dedicated to promoting accessible, informative, transparent communications for our customers.
Key responsibilities:
- Implement our new social media strategy to engage online communities of customers, primarily using Facebook.
- Develop and deliver communications content across various channels, ensuring alignment with our corporate objectives.
- Manage external communication platforms, including social media, monthly newsletters, and our website.
- Write, proofread, and edit copy for corporate and stakeholder publications, championing the use of Plain English.
- Create engaging content to effectively communicate with customers and tell an impactful story.
- Identify and support new communication channels to promote Paradigm and deliver key messages to customers.
- Produce regular analytics reports to inform and shape future content.
About you:
- At least one/two years experience working as a communications professional.
- Confident in handling projects with a strong understanding of communication planning.
- Demonstrable success in managing and executing communication campaigns.
- Proven experience in managing social media channels and engaging online communities.
- Excellent writing skills with the ability to interpret information and communicate effectively in English.
- Basic design skills (including InDesign, Photoshop/Lightroom, Canva, Biteable, filming, and editing).
- Organised with excellent time management and attention to detail.
- Self-motivated and able to work both autonomously and within a team.
- Willingness to attend occasional resident or promotional events in the evenings or at weekends.
We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Communications Coordinator (Customer) - 12m FTC employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Coordinator (Customer) - 12m FTC
✨Tip Number 1
Familiarise yourself with our current social media strategy and the platforms we use, especially Facebook. Engage with our posts and understand the tone and style of communication we employ to resonate with our audience.
✨Tip Number 2
Showcase your experience in managing communication campaigns by preparing examples of past projects. Be ready to discuss how you measured their success and what strategies you used to engage audiences effectively.
✨Tip Number 3
Brush up on your writing skills, particularly in Plain English. Consider creating a portfolio of your best written work that demonstrates your ability to communicate complex information clearly and engagingly.
✨Tip Number 4
Prepare to discuss your basic design skills and how you've used tools like Canva or Photoshop in previous roles. Think of specific examples where your design work enhanced communication efforts or customer engagement.
We think you need these skills to ace Communications Coordinator (Customer) - 12m FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications, particularly any roles involving social media management and content creation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for communications and customer engagement. Mention specific examples of past projects or campaigns you've managed that align with the responsibilities of the role.
Showcase Your Writing Skills: Since excellent writing skills are crucial for this position, include samples of your writing in your application. This could be blog posts, newsletters, or social media content that you've created.
Highlight Relevant Tools and Skills: Mention any experience you have with design tools like InDesign, Photoshop, or Canva, as well as your ability to analyse data for reporting purposes. This will show that you have the technical skills needed for the role.
How to prepare for a job interview at Paradigm Housing Group
✨Showcase Your Communication Skills
As a Communications Coordinator, your ability to communicate effectively is crucial. Prepare examples of past projects where you successfully managed communication campaigns or created engaging content. Be ready to discuss how you ensure clarity and accessibility in your communications.
✨Demonstrate Social Media Savvy
Since managing social media channels is a key responsibility, come prepared with insights on current trends and strategies. Discuss your experience with platforms like Facebook and how you've engaged online communities in the past. Highlight any successful campaigns you've executed.
✨Emphasise Your Writing Skills
Excellent writing skills are essential for this role. Bring samples of your writing, such as newsletters or social media posts, to showcase your ability to write in Plain English. Be prepared to discuss your editing process and how you ensure your content aligns with corporate objectives.
✨Be Ready to Discuss Analytics
Understanding the impact of your communications is vital. Prepare to talk about how you've used analytics to shape content in previous roles. Discuss any tools you've used to track engagement and how you've adapted strategies based on data insights.
