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- Tasks: Provide essential admin support for exciting housing improvement projects.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Other info: Inclusive workplace committed to diversity and providing reasonable adjustments.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and confident IT abilities required.
The predicted salary is between 31074 - 31074 £ per year.
Are you an organised and customer-focused administrator looking to make a real difference? We’re looking for an organised and methodical person to join our Planned Works team, supporting the delivery of vital investment and improvement programmes for our homes. Ideally (although not essential) you will have worked in Housing, Property or Construction as this knowledge will be useful in your work. Working 2 to 3 days in our office with our friendly team in Letchworth Garden City and the remainder at home/remote.
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
In this fast‑paced and varied role, you’ll provide essential administrative support to Planned Works Surveyors, ensuring projects run smoothly from start to finish. You’ll be at the heart of coordinating improvement works, working closely with residents, contractors and internal teams to deliver high‑quality services on time and within budget.
What You’ll Be Doing
- Supporting the delivery of planned investment projects to agreed time, cost and quality standards
- Coordinating appointments with residents and maintaining accurate records of bookings, dealing with refusals and access issues using a combination of assertiveness and sensitivity
- Preparing and managing works orders and contract documentation
- Handling customer queries professionally and ensuring timely responses
- Maintaining accurate data within asset management systems
- Supporting the contractor payment process, including purchase orders and invoice checks
- Assisting with KPI (Key Performance Indicator) reporting and contract performance monitoring
- Taking minutes at meetings and supporting wider project administration
Must Haves
- Strong administrative experience in a busy environment
- Excellent organisational skills with the ability to prioritise and multitask
- High attention to detail and accuracy when working with data and figures
- Confident IT skills, including Excel, Word and Outlook
- Experience raising purchase orders and processing invoices
- Strong problem‑solving skills and a practical, common‑sense approach
- Team player with excellent communication skills
Nice to haves
- Experience in contract administration or property/services environment
- Knowledge of Decent Home Standards
- Diary management experience
- Flexible and adaptable approach
Benefits
- Annual salary: £31,074
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking
- Monday to Thursday 9am to 5:30pm and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date Thursday 21 May 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Administrator - Planned Works employer: Paradigm Housing Group
Contact Detail:
Paradigm Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Planned Works
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SettleParadigm. Understand their values and mission, especially around community building and affordable housing. This will help you connect your skills to their goals during the conversation.
✨Tip Number 2
Practice your responses! Think about how your previous experience aligns with the role of Administrator in Planned Works. Prepare examples that showcase your organisational skills and ability to handle customer queries effectively.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm for the role shine through. Being friendly and approachable can make a big difference, especially in a team-focused environment like SettleParadigm.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Administrator - Planned Works
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you can manage multiple tasks and keep everything running smoothly, just like you would in the Planned Works team!
Tailor Your Experience: If you've got experience in housing, property, or construction, don’t forget to mention it! Even if it’s not essential, it’ll give us a better idea of how you can contribute to our mission.
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Paradigm Housing Group
✨Know Your Stuff
Familiarise yourself with the housing, property, or construction sectors. Even if you haven't worked directly in these areas, understanding the basics will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss specific tools or methods you use to stay organised, as this role requires excellent organisational skills.
✨Practice Your Communication
Since you'll be dealing with residents and contractors, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might face, like handling customer queries or coordinating appointments.
✨Be Ready for Problem-Solving Questions
Think of instances where you've had to solve a problem or overcome an obstacle in your previous roles. Prepare to share these stories, highlighting your practical approach and common-sense solutions, which are key for this position.