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For Companies At a Glance
- Tasks: Provide onsite IT support, manage tickets, and collaborate with clients across Ireland.
- Company: Join a dynamic international business based in Dublin with global partnerships.
- Benefits: Enjoy a competitive salary, company bonus, education reimbursement, and career development opportunities.
- Why this job: Be part of a tech-savvy team, gain hands-on experience, and grow into an industry leader.
- Qualifications: 1 year in IT support, knowledge of Microsoft 365, and strong communication skills required.
- Other info: Must have a clean driving license and be ready for a semi-field role.
Onsite IT Support Engineer
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We have an exceptional opportunity for a driven, tech savvy onsite IT Support Engineer to join international business based in Dublin, United Kingdom. Our client has a global reach from a dedicated team in Dublin, United Kingdom down to exclusive partnerships across the globe.
We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.
Main Responsibilities for the successful Onsite IT Support Engineer:
As an Onsite IT Support Engineer your role will be a mix of working on client projects and service desk escalations and On-Site Installations. This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad.
* Provide onsite support to diagnose and resolve end‑user and endpoint issues.
* Perform first‑line triage and route tickets to the appropriate resolution teams.
* Manage your ticket queue and meet agreed SLA response/resolve times.
* Communicate clearly with customers via phone, email and in person.
* Analyse tickets to spot trends and recurring issues; propose preventative actions.
* Keep IT documentation current (how‑tos, KBs, asset notes).
* Test and repair faulty equipment; perform PC builds and installations.
* Collaborate closely with clients’ local and European IT teams.
* Execute assigned activities and asset management (receipt, inventory, tracking).
* Provide AV support to ensure smooth video/teleconferencing (software, hardware, rooms).
Main requirements for the successful Onsite IT Support Engineer:
* Minimum 1 year in a similar IT support role (MSP experience an advantage).
* Strong knowledge of Active Directory and Microsoft 365.
* Windows 10/11 desktop support; familiarity with Windows Server 2019/2022 an advantage.
* Networking fundamentals: LAN/WAN, Wi‑Fi, TCP/IP, patch panels an advantage.
* Clear, customer‑friendly communication and solid documentation habits.
* Able to stay calm, prioritise and deliver in a fast‑changing, deadline‑driven environment.
* Desirable Certifications: CompTIA A+ / Network+ / Security+, Microsoft 365, Azure (or equivalent
* Clean/full driving license is essential.
What we offer to the successful Onsite IT Support Engineer:
* Salary €30,000 – €35,000 per annum.
* Monday to Friday.
* Company Bonus.
* Unrivalled career development prospects and opportunity to progress.
* Education Reimbursement.
* Employee mentoring programme.
* Pension/ and Holiday/ insurance cover.
* Company Events.
If you are an IT savvy individual with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more details.
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy
Onsite IT Support Engineer employer: Paradigm Employment Services
Contact Detail:
Paradigm Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare examples of how you've successfully resolved IT issues in previous roles. Highlighting your problem-solving skills and ability to stay calm under pressure will resonate well with the hiring team.
✨Tip Number 3
Since this role involves communication with clients, practice articulating complex technical concepts in simple terms. This will show that you can effectively communicate with non-technical users, which is crucial for an Onsite IT Support Engineer.
✨Tip Number 4
Research the company’s culture and values. Understanding their approach to customer service and teamwork can help you tailor your responses in interviews, making you a more appealing candidate who aligns with their ethos.
We think you need these skills to ace Onsite IT Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience in IT support roles, especially any work with Active Directory, Microsoft 365, and desktop support. Tailor your CV to showcase how your skills align with the job requirements.
Showcase Soft Skills: Since soft skills are important for this role, include examples of your communication abilities, problem-solving skills, and how you handle stressful situations. Use specific instances where you successfully resolved issues or improved processes.
Customise Your Cover Letter: Write a tailored cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in the role and how you can contribute to their team, particularly in terms of bringing fresh ideas and a desire to progress.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at Paradigm Employment Services
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like Active Directory, Microsoft 365, and Windows support. Bring examples of past experiences where you successfully resolved IT issues or improved processes.
✨Demonstrate Customer Communication
Since the role involves clear communication with clients, practice articulating your thoughts clearly and concisely. Use examples from previous roles where you effectively communicated with customers, whether via phone, email, or in person.
✨Highlight Problem-Solving Abilities
Prepare to discuss how you approach troubleshooting and problem-solving. Share specific instances where you identified trends in recurring issues and implemented preventative measures to enhance service delivery.
✨Emphasise Adaptability and Teamwork
This role requires working in a fast-paced environment and collaborating with various teams. Be ready to share experiences that demonstrate your ability to adapt to changing situations and work effectively within a team.
