At a Glance
- Tasks: Support clients with IT issues, installations, and technical solutions.
- Company: Join a leading Cyber Security and IT Support company in Kings Lynn.
- Benefits: Competitive salary, hybrid work, 25 days leave, and career development.
- Other info: Enjoy company events and excellent growth opportunities.
- Why this job: Be part of a passionate team making a real difference in IT support.
- Qualifications: Experience in customer service and strong technical skills required.
The predicted salary is between 28000 - 34000 £ per year.
2nd Line IT Engineer
A fantastic opportunity arisen for a 2nd Line IT Engineer to join national IT Support company based in Kings Lynn.
Our client is UK’s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients.
Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team '’ we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams!’’
Main Responsibilities for the successful 2nd Line IT Engineer
As a 2nd Line Engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations.
The role will require you to have excellent technical and problem resolution skills.
This role is an important technical position as a valued member of the team.
- To provide mentoring and support to other members of the team.
- To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
- On-site support and installation of hardware and software.
- To specify, recommend, provide, configure, and implement many varied items of equipment i. e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
- To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company.
- Building and maintaining relationships with clients.
- To implement technical solutions for client and internal projects.
- Remote monitoring client infrastructure though our RRM system
About the successful 2nd Line IT Engineer
- Experience of customer service, building and maintaining customer relationships.
- Ability to communicate clearly and concisely to all levels.
- Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs.
- A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure.
- A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc.
What we offer in return to the successful 2nd Line IT Engineer
- Monday-Friday ( Hybrid)
- Pension, 25 Days Annual Leave per year plus bank holidays.
- Unrivalled career development prospects and opportunity to progress.
- Company Events and many more.
If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details!
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy
2nd Line IT Engineer in King's Lynn employer: Paradigm Employment Services
Paradigm Employment Services is an excellent employer, offering a competitive salary and a supportive team environment in the heart of Gwent. With a strong reputation in the equipment and asset hire sector, employees benefit from a varied and fast-paced role that provides real responsibility and opportunities for professional development within a stable, growing business.
Contact Details:
Paradigm Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Engineer in King's Lynn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Paradigm Employment Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Paradigm Employment Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Paradigm Employment Services!
✨Direct Apply to Paradigm Employment Services
Let's not forget to apply directly through the Paradigm Employment Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Engineer in King's Lynn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Paradigm Employment Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Paradigm Employment Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Paradigm Employment Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
