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- Tasks: Support clients with IT issues, installations, and project work while mentoring team members.
- Company: Join a leading UK Cyber Security and IT Support company known for excellent service and teamwork.
- Benefits: Enjoy a hybrid work model, competitive salary, 25 days leave, pension, and career development opportunities.
- Why this job: Be part of a passionate team making a real difference in IT and Cyber Security.
- Qualifications: Experience in customer service, Microsoft technologies, and networking concepts is essential.
- Other info: This role offers unrivalled career progression and exciting company events.
The predicted salary is between 24000 - 28800 £ per year.
A fantastic opportunity has arisen for a 2nd Line IT Engineer to join a national IT Support company based in Kings Lynn. Our client is the UK’s leading Cyber Security and IT Support business with outstanding values and a passion to deliver service seamlessly by making a genuine difference to their clients.
Over the years, they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team. We believe that a teamwork environment fosters friendship, loyalty, cooperation, and the ability to create the strongest of teams!
As an IT Support Analyst, your role will be a mix of working on client projects and service desk escalations, as well as on-site installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team.
Main Responsibilities:- To provide mentoring and support to other members of the team.
- To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
- On-site support and installation of hardware and software.
- To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
- To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company.
- Building and maintaining relationships with clients.
- To implement technical solutions for client and internal projects.
- Remote monitoring of client infrastructure through our RRM system.
- Experience of customer service, building and maintaining customer relationships.
- Ability to communicate clearly and concisely to all levels.
- Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs.
- A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365, and Microsoft Azure.
- A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc.
- Monday-Friday (Hybrid)
- Salary £28,000- £32,000 per annum.
- Pension, 25 Days Annual Leave per year plus bank holidays.
- Unrivalled career development prospects and opportunity to progress.
- Company Events and many more.
If you are passionate about IT and Cyber Security and want to be part of a fantastic team, please do not hesitate to contact us for more details!
2nd Line IT Engineer employer: PARADIGM EMPLOYMENT SERVICES LTD
Contact Detail:
PARADIGM EMPLOYMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight your customer service skills and any previous experience in building client relationships. Prepare examples of how you've successfully resolved issues for clients, as this aligns with the company's core values.
✨Tip Number 3
Research the company’s culture and values, particularly their emphasis on teamwork and customer experience. Be ready to share how you embody these values in your work, which can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving approach and any relevant experiences where you’ve had to troubleshoot technical issues. This role requires strong analytical skills, so showcasing your thought process can be very beneficial.
We think you need these skills to ace 2nd Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your technical skills, customer service experience, and any familiarity with helpdesk systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and Cyber Security. Mention specific examples of how you've successfully resolved technical issues or built client relationships in previous roles.
Highlight Teamwork Experience: Since the company values teamwork, include examples of how you've collaborated with others in past positions. This could be through mentoring, supporting colleagues, or working on joint projects.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PARADIGM EMPLOYMENT SERVICES LTD
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Customer Service Experience
Since this role involves building and maintaining client relationships, be ready to share examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your ability to communicate clearly and concisely.
✨Familiarise Yourself with Relevant Tools
Make sure you understand helpdesk/PSA/RMM systems, as well as networking technologies like LAN/WAN and DHCP. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Emphasise Teamwork and Collaboration
This company values teamwork highly, so be prepared to talk about your experiences working in a team environment. Share how you've mentored others or contributed to team projects, showcasing your ability to foster cooperation and loyalty.
