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For Companies At a Glance
- Tasks: Provide first-line IT support and maintain digital infrastructure across multiple locations.
- Company: APCOA is Europe's largest parking and mobility services provider, pioneering urban mobility solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel to various sites.
- Why this job: Join a forward-thinking team transforming urban mobility while developing your IT skills in a supportive culture.
- Qualifications: 2+ years in IT support, proficiency in Windows OS, and a degree in IT or related field.
- Other info: APCOA values diversity and encourages applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
The IT Support Technician is responsible for providing first-line technical support to internal users across multiple locations, ensuring the smooth operation of hardware, software, and parking technology systems. This role plays a vital part in maintaining the company's digital infrastructure and delivering prompt, effective solutions to IT issues that impact business operations.
Key Responsibilities
- User Support
Provide technical assistance to employees via in-person, phone, or remote support—resolving issues related to computers, mobile devices, email, software, and network connectivity. - System Maintenance
Maintain and troubleshoot hardware (e.g., computers, printers, parking equipment), and software systems including operating systems, applications, and business-specific platforms. - Network & Security
Assist with basic network administration tasks, including user account setup, access permissions, and ensuring cybersecurity protocols are followed. - Hardware & Asset Management
Support the installation, configuration, and inventory of IT hardware and devices across offices and parking sites. - Documentation & Reporting
Maintain records of support requests, solutions, and system changes. Escalate complex issues and work with third-party vendors when needed.
Qualifications
- Experience
2+ years of experience in IT support or helpdesk roles, ideally in a multi-site or field-based business. Experience supporting users both remotely and on-site. - Skills and Abilities
Proficiency with Windows OS, Microsoft 365, basic networking, and common business applications. Knowledge of POS systems, mobile apps, or parking-specific software is a plus. Strong problem-solving, communication, and time management skills. - Personal Attributes
Customer-service oriented, with a friendly and patient approach. Ability to work independently and manage multiple support requests efficiently. Willingness to travel to parking sites or field locations when required. - Education
Degree or certification in Information Technology, Computer Science, or related field. Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are an advantage.
IT Support Technician employer: Paradies Lagardère - Retail
Contact Detail:
Paradies Lagardère - Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Windows OS, Microsoft 365, and any parking-specific software. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experience in IT support, especially in multi-site environments. Think of specific examples where you successfully resolved issues or improved processes, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Highlight your customer service skills during the interview. Since the role requires a friendly and patient approach, be ready to share instances where you provided exceptional support to users, whether in person or remotely.
✨Tip Number 4
Research APCOA's mission and values, particularly their focus on urban mobility and smart city solutions. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided technical assistance in a multi-site environment. Emphasise your proficiency with Windows OS, Microsoft 365, and any specific software or systems mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at APCOA and how your skills align with their mission of transforming urban mobility. Mention your customer-service orientation and problem-solving abilities, as these are key attributes they are looking for.
Showcase Relevant Certifications: If you have certifications like CompTIA A+, ITIL, or Microsoft, make sure to include them prominently in your application. These qualifications can set you apart from other candidates and demonstrate your commitment to the field.
Prepare for Technical Questions: Anticipate potential technical questions related to IT support and troubleshooting. Be ready to discuss your experience with hardware maintenance, network administration, and any specific technologies mentioned in the job description during the interview process.
How to prepare for a job interview at Paradies Lagardère - Retail
✨Know Your Tech
Brush up on your knowledge of Windows OS, Microsoft 365, and basic networking. Be prepared to discuss how you've used these tools in previous roles, as well as any experience with POS systems or parking-specific software.
✨Showcase Your Problem-Solving Skills
Prepare examples of past IT issues you've resolved, focusing on your approach to troubleshooting and the solutions you implemented. This will demonstrate your ability to handle the technical challenges that may arise in the role.
✨Emphasise Customer Service
Since the role involves providing support to employees, highlight your customer service skills. Share instances where you've successfully assisted users, showcasing your friendly and patient approach.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple support requests and work independently. Think about how you would prioritise tasks and handle urgent issues while maintaining a high level of service.
