At a Glance
- Tasks: Lead the night team, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join Parade Hotel, a luxurious new destination in the heart of Bath.
- Benefits: Enjoy competitive pay, discounts, training, and a supportive work environment.
- Other info: Flexible overnight shifts with opportunities for career growth.
- Why this job: Be part of an exciting hotel launch and shape unforgettable guest experiences.
- Qualifications: Experience in hotel leadership roles and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
A New Chapter in Bath Hospitality
Set within the Georgian heart of Bath, Parade Hotel is being lovingly restored to be a place where timeless architecture meets modern elegance. Behind our iconic façade, we’re creating a destination defined by warmth, connection, and the kind of service that feels effortless yet unforgettable. Opening in late summer 2026, Parade Hotel will bring together 49 beautifully appointed rooms, a tranquil Courtyard Spa, and a vibrant new restaurant each designed to offer a sense of calm, comfort, and quiet luxury.
As we prepare to open our doors, we are seeking an experienced and professional Night Supervisor to join our opening team and play a pivotal role in ensuring exceptional guest experiences throughout the night.
The Role
Working closely with the Front of House Manager and Night Manager, the Night Supervisor will take responsibility for the smooth operation of the hotel during overnight hours. You will be the senior point of contact on shift, ensuring the safety, security, and comfort of our guests while maintaining the highest standards of service and operational excellence. This is a hands-on leadership role requiring confidence, initiative, and exceptional attention to detail.
Key Responsibilities
- Oversee all front office operations during the night shift, ensuring seamless service delivery and a warm, professional guest experience.
- Act as the primary point of contact for guests overnight, handling enquiries, requests, complaints, and emergencies promptly and effectively.
- Manage guest arrivals and departures, reservations, room allocations, and guest communications with accuracy and attention to detail.
- Complete all night audit procedures, reconciliations, and end-of-day financial reporting in accordance with hotel standards.
- Ensure the safety and security of guests, colleagues, and hotel property through regular monitoring and adherence to security procedures.
- Conduct routine checks of public areas and hotel facilities to maintain presentation, cleanliness, and operational standards, providing support to Night Porter, where appropriate.
- Coordinate with housekeeping, maintenance, and other departments to resolve operational issues and support guest satisfaction.
- Monitor overnight team performance, providing guidance, support, and leadership where required.
- Ensure compliance with all health, safety, fire, and security policies and procedures.
- Prepare daily operational reports and effectively communicate relevant information to the morning management team.
- Assist with administrative duties, payment processing, cash handling, and reporting requirements as required.
- Assist Front of House Manager with hotel guest reviews and any ad-hoc administrative duties.
- Support the wider hotel operation with flexibility and a hands-on approach during busy periods and special events.
- Uphold Parade Hotel's standards of professionalism, appearance, and genuine hospitality at all times.
Why Join Parade Hotel Bath?
As part of our opening team, you will have the opportunity to help shape the guest experience and operational culture from day one. You will work within a supportive and ambitious environment where exceptional hospitality, attention to detail, and personal development are valued. Your contribution will be instrumental in establishing Parade Hotel's reputation for outstanding service, operational excellence, and warm, genuine hospitality.
Requirements
- Previous experience in a Night Manager, Night Supervisor, Duty Manager, or similar hotel leadership role.
- Strong knowledge of front office operations, night audit procedures, and hotel reservation systems (Mews experience is advantageous).
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Excellent communication and interpersonal skills, with the confidence to lead and make decisions independently.
- Strong organisational and problem-solving abilities with a calm and professional approach under pressure.
- Demonstrated ability to manage guest concerns, resolve issues effectively, and maintain high service standards.
- Excellent attention to detail and commitment to operational accuracy.
- Understanding of hotel health, safety, fire, and security procedures.
- Ability to work independently while supporting and motivating an overnight team.
- Professional appearance and demeanour, reflecting the standards of a luxury hospitality environment.
- Flexibility to work overnight shifts, including weekends and public holidays.
- Eligibility to work in the UK.
About You
You are a confident and approachable hospitality professional who thrives on responsibility and takes pride in creating exceptional guest experiences. Equally comfortable leading a team, resolving challenges, and managing operational processes, you understand that the overnight guest journey is just as important as any other part of the day. With strong communication skills, sound judgement, and a hands-on attitude, you will play a key role in ensuring Parade Hotel delivers a seamless, safe, and memorable experience for every guest, around the clock.
What We Offer
- Competitive salary and discretionary service charge (following qualifying period).
- Exclusive colleague discounts including 50% off dining.
- Discounted stays for you, family, and friends.
- Fully funded training and career development programmes.
- Recognition rewards and referral bonus.
- Complimentary meals on duty and smart uniform.
- Holiday allowance (28 days including bank holidays).
- Company pension scheme.
- Employee Assistance Programme (confidential 24/7 wellbeing support).
- Invitations to colleague events and long-service celebrations.
Eligibility
Applicants must have the right to live and work in the UK. Proof of eligibility will be required during recruitment.
Join Us
If you’re ready to play an instrumental role in launching one of Bath’s most exciting new destinations, we would love to hear from you.
Night Supervisor in Bath employer: Parade Hotel
Parade Hotel offers a unique opportunity to be part of an exciting new chapter in Bath's hospitality scene, where you can help shape the guest experience from the ground up. With a strong focus on personal development, competitive benefits, and a supportive work culture, employees are encouraged to thrive in their roles while enjoying exclusive discounts and recognition rewards. Join us in creating a warm and welcoming environment that prioritises exceptional service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Parade Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Parade Hotel
Don't be shy about reaching out to Parade Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Parade Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Parade Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
