Our Night Manager will play a crucial role in ensuring the success of various overall Night time operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.
Key Responsibilities:
- Oversee all front desk operations during the night shift.
- Ensure the safety and security of guests and hotel property overnight.
- Perform night audit procedures and prepare financial reports.
- Respond to guest requests, complaints, and emergencies in a timely and professional manner.
- Coordinate with housekeeping and maintenance teams, as necessary.
- Monitor staff performance and provide support as needed.
- Manage check-ins, check-outs, and reservations.
- Ensure compliance with all health, safety, and hotel policies.
- Prepare daily reports and communicate relevant information to morning management.
Required Skills and Qualifications:
- Proven experience in hotel management or similar hospitality role, preferably overnight.
- Strong customer service and problem-solving skills.
- Excellent communication and leadership abilities.
- Ability to work independently and manage a team.
- Knowledge of hotel management systems and night audit processes.
- Flexibility to work overnight shifts, including weekends and holidays.
- Professional appearance and demeanour.
What We Offer:
- Competitive salary
- Opportunities for career progression and development.
- Meals provided during shifts.
- Uniform and laundry service.
- Employee discount on hotel stays and services.
- Access to training and development programmes.
- Supportive and inclusive working environment.
Night Manager in Bath employer: Parade Hotel
Parade Hotel Bath is an exceptional employer that offers a unique opportunity to be part of a luxury hospitality destination from the ground up. With a strong commitment to professional development and a collaborative work culture, employees can expect to grow their careers while delivering outstanding guest experiences in a supportive environment. The hotel's focus on personalised service and attention to detail ensures that every team member plays a vital role in shaping memorable moments for guests, making it a rewarding place to work.
