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- Tasks: Provide tailored suicide prevention advice and guidance to young people via a national helpline.
- Company: Join PAPYRUS, a charity dedicated to preventing young suicide across the UK.
- Benefits: Enjoy 28 days annual leave, flexible working, and an attractive pension scheme.
- Why this job: Make a real impact in mental health while working in a supportive team environment.
- Qualifications: Degree in Health or Social Care; experience in mental health or advisory roles required.
- Other info: Work on a 7-day shift system, including evenings and weekends.
The predicted salary is between 28595 - 31615 £ per year.
We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system including evenings and weekends.
- Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
- Maintain accurate records and input data monitoring into the database system.
- Participate in clinical supervision and reflective practice.
- Provide training, mentoring and coaching to new recruits.
To be successful in this role, you will have:
- a degree or professional qualification in Health or Social Care, Community Work or a related discipline
- previous experience of working in an advisory capacity in suicide prevention or mental health
- a proven record of working directly with vulnerable young people
- experience of providing advice and guidance via multiple communication channels
- the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: SCP 24-28 (Starting salary of £28,595 per annum based on working 30 hours per week progressing incrementally to £31,615 per annum)
Hours: 30 hours per week, Shifts will be on a rota basis across a 7-day working week. 30 hours will be based upon working 4 shifts per week.
Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay.
Closing date: Midnight 21st July 2025
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
Contact Detail:
Papyrus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOPELINE247 Adviser
✨Tip Number 1
Familiarise yourself with the key issues surrounding suicide prevention and mental health. Understanding the challenges faced by young people will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the mental health field. Attend relevant workshops or seminars, and engage with organisations that focus on suicide prevention. This can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios involving vulnerable young people, as this will showcase your problem-solving skills and empathy.
✨Tip Number 4
Research PAPYRUS and their approach to suicide prevention. Being knowledgeable about their values and mission will allow you to align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace HOPELINE247 Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the HOPELINE247 Adviser position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in suicide prevention, mental health, or working with vulnerable young people. Use specific examples to demonstrate your ability to provide support and guidance.
Showcase Communication Skills: Since the role involves providing advice via multiple communication channels, make sure to illustrate your strong communication skills. Mention any experience you have in delivering training or mentoring, as this is also a key aspect of the job.
Personal Statement: Craft a compelling personal statement that reflects your passion for mental health and suicide prevention. Discuss why you want to work with PAPYRUS and how your values align with their mission to support vulnerable individuals.
How to prepare for a job interview at Papyrus UK
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples of how you've supported vulnerable individuals in the past. Highlight your ability to listen and connect with people who may be experiencing distress.
✨Demonstrate Your Knowledge
Familiarise yourself with suicide prevention strategies and mental health resources. During the interview, reference specific techniques or frameworks you’ve used in previous roles to show your understanding of the field.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think through potential situations you might face as a HOPELINE247 Adviser and how you would handle them effectively.
✨Highlight Your Communication Skills
Since the role involves multi-channel communication, be ready to discuss your experience with various platforms. Share examples of how you've successfully communicated with clients in different settings, ensuring clarity and support.
