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- Tasks: Support young people with tailored suicide prevention advice via a national helpline.
- Company: PAPYRUS is dedicated to preventing young suicide and supporting vulnerable individuals.
- Benefits: Enjoy flexible working, 28 days annual leave, and an attractive pension scheme.
- Why this job: Make a real impact in mental health while working in a supportive team environment.
- Qualifications: Degree in Health/Social Care or related field; experience in mental health support required.
- Other info: Part-time role with a 7-day shift system; apply early as positions may close quickly.
The predicted salary is between 28595 - 31615 £ per year.
We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system including evenings and weekends.
- Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
- Maintain accurate records and input data monitoring into the database system.
- Participate in clinical supervision and reflective practice.
- Provide training, mentoring and coaching to new recruits.
To be successful in this role, you will have:
- a degree or professional qualification in Health or Social Care, Community Work or a related discipline
- previous experience of working in an advisory capacity in suicide prevention or mental health
- a proven record of working directly with vulnerable young people
- experience of providing advice and guidance via multiple communication channels
- the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: SCP 24-28 (Starting salary of £28,595 per annum based on working 30 hours per week progressing incrementally to £31,615 per annum)
Hours: 30 hours per week, Shifts will be on a rota basis across a 7-day working week. 30 hours will be based upon working 4 shifts per week.
Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay.
Closing date: Midnight 21st July 2025
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
HOPELINE247 Adviser employer: Papyrus Prevention of Young Suicide
Contact Detail:
Papyrus Prevention of Young Suicide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOPELINE247 Adviser
✨Tip Number 1
Familiarise yourself with the specific challenges faced by young people regarding mental health and suicide prevention. Understanding these issues will help you connect better with the team and demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Engage with current trends and best practices in suicide prevention and mental health support. This knowledge can be invaluable during interviews, showing that you are proactive and well-informed about the field.
✨Tip Number 3
Network with professionals in the mental health sector, especially those who have experience in advisory roles. They can provide insights into the role and may even refer you, increasing your chances of landing an interview.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your judgement and empathy in crisis situations. Practising these responses can help you feel more confident and articulate during the interview process.
We think you need these skills to ace HOPELINE247 Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the HOPELINE247 Adviser position. Familiarise yourself with the key skills needed, such as experience in suicide prevention and working with vulnerable young people.
Tailor Your CV: Customise your CV to highlight relevant experience and qualifications that align with the job description. Emphasise any previous roles in health or social care, particularly those involving advisory capacities or mental health support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for suicide prevention and your ability to empathise with young people. Use specific examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Papyrus Prevention of Young Suicide
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a HOPELINE247 Adviser. Familiarise yourself with the key aspects of suicide prevention and how to provide support to vulnerable young people. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Empathy and Rapport-Building Skills
During the interview, be prepared to discuss your experience in building rapport with individuals in distress. Share specific examples of how you've successfully supported others in challenging situations, highlighting your ability to remain non-judgemental and empathetic.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills in high-pressure situations. Think about past experiences where you had to assess risk or provide guidance, and be ready to explain your thought process and actions.
✨Demonstrate Your Commitment to Safeguarding
PAPYRUS places a strong emphasis on safeguarding. Be prepared to discuss your understanding of safeguarding principles and any relevant experience you have in this area. Show that you are aware of the importance of protecting vulnerable individuals and how you would approach such responsibilities.
