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- Tasks: Lead a team to provide excellent housing services and support independence.
- Company: Join Papworth Trust, a leading disability charity with strong values.
- Benefits: Enjoy a competitive salary, 33 days holiday, and wellness support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social housing management and strong customer focus required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
Papworth Trust is looking for a dedicated, customer-focused Housing Team Leader to join their team in Papworth Everard, Cambridgeshire, in a full-time, permanent role.
Why Papworth Trust: Papworth Trust is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. We are a great place to work and we’re keen to invest in your future learning and development. We have strong values and our culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, we create an environment where you can thrive and feel proud of the work you do.
Fantastic company benefits include:
- Competitive Salary: £38,300 per annum
- Holiday: 33 days holiday including bank holidays
- Company sick pay
- Pension
- Employee extras: Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan + more.
About the role: As Housing Team Leader, you’ll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, you’ll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. You’ll also help maximise rental income, build strong partner relationships and ensure homes are well-managed, safe and efficiently let. Working hours for this role are 37.5 hours office based per week.
Main Duties and Responsibilities:
- Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service
- Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards
- Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting
- Provide advice and guidance on ASB, tenancy queries and complex casework
- Respond to complaints, identifying opportunities for service improvement
- Manage and reduce rent arrears, supporting residents to sustain their tenancies
- Build productive relationships with local authorities, commissioners and community partners
About you: As a Housing Team Leader, you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable.
Please note: The post will be subject to an Enhanced with Adults Barred Service (DBS) check process. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role.
If you wish to apply through the Disability Confident scheme, please contact Spider who are handling this vacancy on our behalf. Please note, Candidates must be authorised to work in the UK. If you are dedicated to making a difference and possess the skills and experience, we are looking for our Housing Team Leader role, we would love to hear from you. Please submit your CV today to join our supportive and dynamic team at Papworth Trust, where we work together to empower individuals and promote independence in care.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please.
Housing Team Leader in Girton employer: Papworth Trust
Contact Detail:
Papworth Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Team Leader in Girton
✨Tip Number 1
Get to know the company culture before your interview. Papworth Trust values openness and kindness, so think about how you can demonstrate these qualities in your responses. Show us that you align with our mission to support disabled people!
✨Tip Number 2
Prepare some questions to ask during your interview. This shows us you're genuinely interested in the role and the team. Ask about the challenges the Housing Team is currently facing or how success is measured in this position.
✨Tip Number 3
Practice your leadership examples! As a Housing Team Leader, you'll need to inspire and mentor your team. Think of specific situations where you've successfully led a team or resolved conflicts, and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Housing Team Leader in Girton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-focused approach and any relevant leadership experience to show us you're the right fit for the Housing Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting disabled people and how your values align with ours. Share specific examples of how you've led teams or improved services in previous roles to make your application stand out.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and keep you updated on your progress. Don’t forget to check your email for any correspondence from us!
How to prepare for a job interview at Papworth Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing management, tenancy law, and the specific challenges faced by disabled individuals. Being well-versed in these areas will show that you're not just interested in the role but also committed to making a real difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you’ve mentored staff or improved service delivery. This will demonstrate your capability as a Housing Team Leader and your alignment with the values of Papworth Trust.
✨Emphasise Customer Focus
Since this role is all about providing excellent customer service, be ready to discuss how you've handled tenant issues or complaints in the past. Highlight your approach to building relationships with customers and how you ensure their needs are met.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, ongoing training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
