Senior Account Manager - Nordics (SaaS B2B)

About Papirfly

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognized brands. Our modular suite of solutions empowers companies to perfectly showcase their brand assets to all stakeholders, manage and create on-brand content with no design experience needed, and deliver a 100% consistent brand identity across their organization and all customer channels.

Papirfly Group brings together Papirfly, Brandpad, Keepeek and Adgistics to offer the number one solution for unifying Digital Asset Management and Content Creation. We support mid-market and enterprise businesses at any stage of their content journey to dramatically improve their content ecosystem, helping drive scalable growth while increasing brand trust and loyalty among employees and customers.

The Team & Our Culture

• You will join a close-knit commercial team responsible for the commercialization of our software offering to key accounts and the mid-market.
• We cultivate teamwork and collaboration, especially within the commercial team.
• This mission is collective. Even if you have individual objectives, collaboration and mutual aid are the foundation of our operation.
• We prioritize collective intelligence and individual initiative over hierarchy.

Your Mission

We are looking for a Senior Account Manager to join our team in London, working closely with management to drive regional success. You will take charge of managing a portfolio of 30+ enterprise accounts located in the Nordic countries.

Your core responsibilities will include:

• Strategic account planning: Develop and implement strategic account plans to establish long-term partnerships with key mid-market and enterprise clients. Focus will be heavily driven toward revenue growth and long-term retention.
• Expansion & Revenue Growth: Identify and seize upsell and cross-sell opportunities to maximize account value and align with client needs. Deliver incremental revenue through structured initiatives.
• Contract negotiation: Lead contract discussions, manage terms, pricing, and legal negotiations while balancing client retention and revenue growth objectives. This includes leading renewal cycles directly with C-level stakeholders.
• Cross-functional Collaboration: Partner proactively with Sales, Product, and Customer Success teams to deliver tailored enterprise solutions.
• Client relationship management: Build and maintain trusted relationships with decision-makers and senior executives, ensuring client satisfaction.
• Forecasts and reports: Use data to maintain accurate forecasts, identify risks, and pinpoint opportunities.
• Identify churn risks: Proactively address client challenges to prevent churn and escalate critical issues to senior management if necessary to ensure prompt resolution.

Your profile

• Experience: 5 to 10 years of experience managing strategic clients, ideally in the SaaS/Tech B2B sector.
• Languages: Native or absolute fluency in Norwegian, Swedish, or another Nordic language is mandatory to manage our strategic clients in the region.
• English Fluency: Perfect command of English to interact regularly with international group teams, clients, and respond to tenders.
• Sales Acumen: A full-stack commercial professional who enjoys both signing leads and taking care of clients. Possessing excellent interpersonal skills, you know how to convince decision-makers.
• Mindset: Attentive, you enjoy understanding client issues, and your analytical skills allow you to propose the best solution. Your sense of commitment, enthusiasm, and good humor will be essential qualities for thriving at Papirfly.
• Education: Higher education (university degree) in marketing/commerce.

Perks & Logistics

• Location: London (close to your manager for optimal onboarding and team building).
• Work Setup: Flexible working hours and hybrid setup (up to 2-3 days per week of remote work).
• Compensation: Competitive package and supplementary health insurance, uncapped monthly variable based on performance, and participation in company profits.
• Tools & Equipment: First-class communication and collaboration tools: Hubspot, Slack, Confluence, Google Suite, Jira, etc. Choice between a Mac or a PC.
• Culture: Diverse and multicultural team with annual seminar and regular office parties.