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- Tasks: Help top brands thrive by managing customer relationships and driving product adoption.
- Company: Join Papirfly, a leading European SaaS company in Digital Asset Management.
- Benefits: Gain hands-on experience, mentoring, and a clear path for career growth.
- Why this job: Be part of a collaborative culture that values your ideas and impact.
- Qualifications: 2-3 years in Customer Success or Account Management, with strong communication skills.
- Other info: Work in a dynamic London office with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognised brands. Empowering brands to articulate their stories is at the heart of what we do. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
As part of Papirfly Group, we’re shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers.
Job Overview
Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. We’re looking for a curious, people-first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You’ll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles.
Key Responsibilities
- Understanding our customer’s business problems and offering solutions through our technology.
- Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion.
- Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
- Coordinate with cross-functional teams to ensure smooth, proactive customer experience.
- Host customer engagement sessions, supported by senior team members as required.
- Track and support customer goals, assisting in identifying opportunities for growth and expansion.
- Capture and share feedback to help improve our offering and customer experience.
- Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
Knowledge and Experience Required
- 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
- Excellent communication and relationship building skills.
- Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
- High levels of organisation and confidence in managing multiple priorities and customer needs.
- Must be based in London and excited about working in an office-first, collaborative environment.
- Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Customer Success Manager in London employer: Papirfly
Contact Detail:
Papirfly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role at Papirfly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've helped customers succeed in previous roles. We want to see that you can build relationships and drive product adoption like a champ!
✨Tip Number 3
Research is key! Dive deep into Papirfly’s offerings and understand how they empower brands. This knowledge will not only impress during interviews but also help us tailor our conversations to show how we can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re genuinely interested in joining the Papirfly family and contributing to our mission of empowering brands.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS customer success or account management, and show us how your skills align with what we’re looking for at Papirfly.
Show Your Curiosity: We love a curious mind! In your application, share examples of how you've proactively solved problems or proposed new ideas in previous roles. This will help us see your eagerness to learn and grow with us.
Highlight Relationship Building Skills: As a Customer Success Manager, building strong relationships is key. Use your application to showcase your communication skills and any experiences where you’ve successfully supported customers from onboarding to renewal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Papirfly
✨Know Your Stuff
Before the interview, dive deep into Papirfly's offerings and understand how their Digital Asset Management works. Familiarise yourself with their key clients and the challenges they face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your communication skills and how you can connect with customers on a personal level.
✨Be Curious
Papirfly values curiosity, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if the company aligns with your career goals.
✨Demonstrate Proactivity
Think of ways you can add value to the role right from the start. Share ideas on how you would approach onboarding new clients or driving product adoption. This proactive mindset will resonate well with the interviewers and show that you're ready to hit the ground running.
