At a Glance
- Tasks: Build relationships with clients and help them succeed using our platform.
- Company: Join a leading European MarTech company with a collaborative culture.
- Benefits: Gain hands-on experience, mentoring, and a clear career growth path.
- Other info: Dynamic hybrid work environment with opportunities for continuous improvement.
- Why this job: Kickstart your career in SaaS with big-name brands and innovative projects.
- Qualifications: First-class degree and a passion for learning; no prior experience needed.
The predicted salary is between 40500 - 49500 £ per year.
An Introduction to Papirfly
At Papirfly, we help over 1 million users at global brands tell their stories seamlessly. As a leading European MarTech company with 250 employees in 8 countries, our all-in-one brand management platform empowers teams to create and control content without design limits. We foster a collaborative, innovative environment where curiosity is celebrated, and everyone can make a real impact.
An Introduction to this role
Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, ambitious graduate to join our London team as a Customer Success Executive. This is a fantastic opportunity to start your career in SaaS, working closely with experienced teammates and big-name brands from day one. No prior professional experience is needed - just a strong academic record, genuine curiosity, and the drive to build a career in the fast-moving world of MarTech. In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles.
Key Responsibilities
- Client Relationship Management: Build positive, lasting relationships with your portfolio of clients as their day-to-day point of contact for satisfaction and success.
- Renewal Readiness: Track adoption, usage and customer health to keep accounts renewal-ready, flagging risk early to your CSM Lead.
- Customer Strategy & Stakeholder Mapping: Help build success plans and stakeholder maps for your accounts, working with your CSM Lead and senior CSMs.
- Portfolio Management: Manage a smaller book of accounts, typically 15-25 to start, growing in scope as you build experience and mentoring.
- Product Adoption: Understand customer needs and drive adoption of the Papirfly platform to help them achieve their goals.
- Cross-Team Collaboration: Work closely with internal teams and clients to turn client needs into actionable outcomes.
- Customer Engagement: Host customer engagement sessions, supported by senior team members as required.
- Goal Tracking & Growth: Host check-ins, track progress against goals, and spot opportunities for growth, supported by senior team members.
- Feedback & Continuous Improvement: Capture client feedback and bring fresh ideas to continuously improve how we work.
Knowledge and Experience Required
- A first-class honours degree (or equivalent) from a university.
- No prior professional experience is required; any exposure to a client-facing, professional, or team environment (through internships, placements, part-time work, or extracurricular leadership) is a bonus, not a requirement.
- Excellent communication and relationship-building skills.
- Proactivity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas.
- High levels of organisation and confidence in managing multiple priorities and customer needs.
- Exposure to marketing teams or marketing technology platforms (not required but beneficial).
- Must be based in London and excited about working in a hybrid, collaborative environment.
Customer Success Executive employer: Papirfly Ltd
Papirfly is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a SaaS Customer Success Manager to thrive. With a strong emphasis on employee growth, you will benefit from hands-on experience with leading global brands, ongoing mentoring, and a clear path for skill development in the fast-paced MarTech industry. Located in London, our hybrid work setup promotes flexibility while being part of a diverse team that values curiosity and impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Papirfly Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Papirfly Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Papirfly Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Papirfly Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Papirfly Ltd!
How to prepare for a job interview at Papirfly Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
