At a Glance
- Tasks: Lead our flagship store, manage a passionate team, and create an amazing customer experience.
- Company: Join a trendy stationery brand known for its creativity and high standards.
- Benefits: Enjoy staff discounts, extra holiday, and a generous stationery allowance.
- Other info: Dynamic team culture with opportunities for personal growth and creativity.
- Why this job: Be part of a fun, fast-paced environment where your passion for creation shines.
- Qualifications: Retail management experience or 2 years in retail; strong communication and leadership skills.
The predicted salary is between 28000 - 30000 £ per year.
We are looking for a Store Manager to head up our flagship store in Chelsea, London. The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business. We are looking for someone with existing retail management experience, or someone with at least 2 years retail experience.
A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery, restocking, cleaning, tidying, visual merchandising or answering the phone. It’s varied, fast-paced and fun. We’re nothing without our people, and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. If this sounds like you then join our club!
Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance. We love organisation and we keep our store immaculate.
Papersmiths Perks
- Staff discount
- An extra day of holiday after 1 years service
- A 3 tier stationery allowance to use in our shop annually up to £300
- Free sweet treats when you hit store targets
- A brand ambassador scheme to join our founder on buying trips
Duties include:
- Store management
- Training, motivating and managing our team
- Recruiting new team members
- Following our existing systems and introducing changes to make the store more efficient
- Monthly scheduling of the rota
- Holiday and absence management
- Driving sales and meeting sales targets
- Attending monthly financial meetings and sharing sales information with the HQ team
- Managing in-store systems including our POS, Lightspeed
- Ensuring the interior and exterior of the shop and stock room are immaculate
- Enlisting the help of others when needed to fix problems quickly
- Keeping stocked with necessary supplies
- Prepping, updating, and replenishing resources and task sheets
- Customer service and making sales
- Ensuring a strong CRM score throughout the team
- Banking and sales reporting
- Inventory management
- Working with our buying team to ensure stock is replenished
- Updating the inventory with new stock arrivals
- Processing deliveries
- Organising and overseeing stock checks
- Visual merchandising
- Take direction from our creative team to create new displays
- Direct the refreshing and maintenance of displays as necessary (daily - weekly)
- Direct the changing of displays
- Organise installation of window displays
Skills Required
- Management experience in retail as Supervisor or senior sales assistant
- Commercially minded
- Customer-centric with a positive attitude
- Confidence to demonstrate products
- Experience in sharing specialist knowledge with customers
- Excellent communication skills
- Visual merchandising skills
- Able to work weekends and holidays as required
Job Type
This is a permanent, full-time role based at our store on Pavilion Road, London. SW1X0AW. Start date July 2026.
To apply, please send your CV and covering letter to Alli via alli@papersmiths.co.uk. Please include the position you are applying for in the subject line. Good luck!
Flagship Store Manager in Chelsea employer: Papersmiths
At Papersmiths, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Chelsea. Our team is passionate about creativity and stationery, fostering an environment where employees can thrive through training, generous perks like staff discounts and a stationery allowance, and opportunities for personal growth. Join us to be part of a friendly, knowledgeable team that values organisation and high standards, making every day in our flagship store both rewarding and fun.
