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- Tasks: Lead the onboarding journey for new customers and ensure a smooth experience.
- Company: Join an innovative startup transforming eCommerce with AI-driven direct mail.
- Benefits: Autonomy, supportive team, and vibrant London office environment.
- Why this job: Shape customer experiences and contribute to brand growth from day one.
- Qualifications: 1+ years in onboarding roles preferred; strong communication and organisational skills.
- Other info: Dynamic, inclusive workplace with opportunities for innovation and career growth.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Paper Run is an early-stage startup revolutionizing the way eCommerce brands engage with customers through automated direct mail. By blending AI and automation, we help brands achieve impressive results and customer engagement.
We\’re looking for a motivated, Onboarding specialist to join our growing team and help onboard new brands to Paper Run.
Role Overview
We’re seeking a proactive Onboarding Specialist to join our Customer team in London. You will lead the end-to-end onboarding journey for new customers – from campaign setup to “go-live” and beyond.
You’ll manage timelines, send weekly performance reports, and foster strong client relationships. Your organisational excellence, resourcefulness, and communication skills will ensure a smooth and scalable experience for clients. Your mission? Create an exceptional first impression—ensuring Customers feel loved, informed, and equipped to thrive.
Key Responsibilities
- Set up and configure organizations and programmatic direct mail campaigns on our internal tooling platform.
- Act as the primary point of contact from contract signature through launch.
- Deliver product demos, training sessions, and troubleshooting support via calls, and email.
- Distribute weekly campaign reports—detailing progress, metrics, insights, and recommendations.
- Maintain onboarding playbooks, SOPs, and best practices.
- Gather client feedback and collaborate with cross-functional teams (Product, Sales, Customer Success) to enhance our offering.
What we’re looking for
- Experience: 1+ years in onboarding roles, ideally in fast‑paced or high‑growth environments (preferred but not necessary?)
- Education: Bachelor’s in Marketing, Advertising, Communications, or a related field. (preferred but not necessary?)
- Tech proficiency: Trello, Pixelixe, Figma (jokes don\’t think we need this line)
Core competencies:
- Exceptional organisational and project‑management skills.
- Strong interpersonal and communication skills—written and spoken
- High attention to detail, especially around compliance and data handling
- Ability to problem‑solve, adapt, and thrive under pressure
- Collaborative mindset and ability to work across diverse teams
Nice-to-Haves
- Previous experience with direct mail platforms.
- Familiarity with DSPs, CRM tools, or analytics platforms.
Why you’ll love it here
You’ll play a key role in shaping our Customer experience from day one, contributing to retention and growth. You’ll have autonomy, a supportive Customer team, and the opportunity to iterate and innovate. Plus, you’ll be based in our vibrant London office, part of a dynamic, inclusive workplace.
Join the Paper Run squad.
Join the Paper Run squad.
We\’re building Paper Run to help e-commerce brands reach and retain customers. Today, Paper Run serves hundreds of your favorite DTC brands. We\’re a global team and would love to have you help shape the journey with us.
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Onboarding Specialist employer: Paper Run
Contact Detail:
Paper Run Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that onboarding specialist role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous onboarding experiences. This will help you stand out and demonstrate your organisational excellence and communication skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on how you can create exceptional first impressions for clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Paper Run squad and being part of our exciting journey.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for onboarding and customer engagement shine through. We want to see that you’re excited about helping brands thrive with our platform!
Tailor Your Experience: Make sure to highlight any relevant experience you have in onboarding or customer support roles. We love seeing how your skills can directly contribute to creating exceptional first impressions for our clients.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your organisational skills right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our hiring process smoothly.
How to prepare for a job interview at Paper Run
✨Know the Company Inside Out
Before your interview, make sure you research Paper Run thoroughly. Understand their mission, values, and how they use AI and automation in eCommerce. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Onboarding Specialist, you'll need to demonstrate exceptional organisational abilities. Prepare examples from your past experiences where you successfully managed timelines or handled multiple projects simultaneously. This will highlight your fit for the role.
✨Prepare for Client Interaction Scenarios
Since you'll be the primary point of contact for clients, think about how you would handle various client scenarios. Practice responses to potential questions or concerns they might have during onboarding. This will showcase your problem-solving skills and readiness to support clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about the onboarding process, team dynamics, or how success is measured. This shows you're proactive and genuinely interested in contributing to Paper Run's success.
