At a Glance
- Tasks: Lead the customer journey and enhance customer experience for strategic accounts.
- Company: Papaya Global, a fast-growing tech company based in London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a vibrant team focused on innovation and customer success.
- Why this job: Make a significant impact on customer satisfaction and drive excellence in a dynamic environment.
- Qualifications: Proven leadership in customer experience and strong commercial acumen required.
The predicted salary is between 90000 - 110000 £ per year.
Papaya Global in London seeks a VP of Customer Experience to lead the end-to-end customer journey - from onboarding to ongoing service - for strategic accounts. You will drive CX excellence, scalability, and governance across the services organization, reporting to the COO, and guiding PM and delivery leaders in a fast-growing tech environment.
The role demands deep customer leadership, strong commercial mindset, and ability to build scalable delivery processes while reducing churn and increasing satisfaction.
VP of Global Customer Experience & Onboarding employer: Papaya Global
Papaya Global is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to lead and mentor high-performing teams in the rapidly evolving B2B tech landscape. With a strong focus on professional growth, employees benefit from extensive training opportunities and the chance to work with cutting-edge AI technologies, all while contributing to a mission that transforms the payroll and payments industry globally. Located in a vibrant environment, Papaya Global offers a collaborative atmosphere where creativity and strategic thinking are encouraged, making it an ideal place for those seeking meaningful and rewarding careers.
