At a Glance
- Tasks: Lead and scale Papaya’s global Client Success team to drive revenue growth and client retention.
- Company: Join a fast-growing global workforce management platform revolutionising payroll and payments.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic, fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of client success, making a real impact on enterprise customer relationships.
- Qualifications: Proven leadership in client success and strong revenue management skills required.
The predicted salary is between 100000 - 150000 £ per year.
Papaya is a global workforce management platform that enables companies to hire, pay, and manage employees and contractors worldwide, compliantly and at scale. We support fast growing companies and enterprises in simplifying global payroll, payments, and workforce operations across multiple countries.
Why this role matters
As Papaya scales and serves increasingly complex enterprise customers, retaining and growing existing business is critical. This role sits at the center of our revenue engine, ensuring we protect recurring revenue, enable expansion, and operate as a trusted partner to our customers.
Key Responsibilities
- Retention, Renewals, and Execution Excellence
- Lead and own global retention program, with a focus on renewal, and expansion targets across all regions.
- Run regular global pipeline and forecasting reviews, ensuring accuracy, visibility, and proactive gap management.
- Establish resilient methodology to own and manage critical client escalations globally, acting as executive sponsor when needed.
- Champions account management best practices and drive adoption of shared tools and processes.
- Expansion & Revenue Growth
- Establish programs to drive upsells and cross-sell across new products, new geographies, and expanded workforce scope.
- Build and execute structured account growth plans for strategic enterprise customers.
- Leadership and Cross Functional Collaboration
- Lead, develop, and scale a multi-regional team of Regional Directors and Account Managers.
- Set clear KPIs, performance expectations, and accountability frameworks across regions.
- Partner closely with Sales, Product, Operations, and Finance to align what is sold, delivered, and expanded.
- Design and evolve the global Client Success organizational structure, coverage model, and leadership bench to support growth and scale.
Requirements
- Significant experience leading global, multi-layered teams, including leaders of leaders.
- Proven track record of owning revenue targets and driving retention, renewals, and expansion within Enterprise accounts.
- Experience leading Client Success, Account Management, or similar post-sales organizations.
- Strong commercial acumen with a clear revenue-oriented mindset.
- Exceptional leadership presence and executive-level communication skills.
- Ability to operate effectively in complex, fast-paced, global environments.
- Strong data-driven decision-making and forecasting discipline.
- Excellent stakeholder management across seniority levels and functions.
- Ability to balance strategic thinking with hands-on execution.
- Strong comfort working in international and cross-cultural environments.
- Background in Payroll, Payments, HR Tech, or B2B SaaS - preferred but not required given strong overall experience and track record.
VP Client Success employer: Papaya Global
At Papaya, we pride ourselves on being an exceptional employer that champions employee growth and fosters a collaborative work culture. Our global presence allows for diverse opportunities in the VP Client Success role, where you can lead a dynamic team while driving impactful revenue outcomes. With a focus on innovation and excellence, we offer competitive benefits and a supportive environment that empowers our employees to thrive and make a meaningful difference in the workforce management landscape.
StudySmarter Expert Advice🤫
We think this is how you could land VP Client Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Papaya or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching Papaya’s recent projects and challenges. Show us you’re not just interested in the role but also in how you can contribute to our mission of simplifying global payroll and workforce management.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with retention and revenue growth. We want to hear how you've successfully led teams and driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Papaya team.
We think you need these skills to ace VP Client Success
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of VP Client Success. Highlight your experience in leading global teams and driving revenue growth, as these are key for us at Papaya.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how your background aligns with our mission at Papaya. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve driven retention and expansion in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Papaya Global
✨Know Your Numbers
As a VP of Client Success, you'll need to demonstrate your understanding of revenue metrics. Brush up on key performance indicators related to retention, renewals, and expansion. Be ready to discuss how you've driven these metrics in previous roles.
✨Showcase Leadership Experience
This role requires leading multi-layered teams, so prepare examples that highlight your leadership style. Think about times when you successfully developed teams or managed critical escalations, and be ready to share those stories.
✨Understand the Product Inside Out
Familiarise yourself with Papaya's platform and its offerings. Being able to speak knowledgeably about how the product can solve client challenges will show your commitment and readiness to drive upsells and cross-sells.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales, Product, and Operations, think of examples where you've successfully collaborated across departments. Highlight your ability to align different teams towards common goals, especially in complex environments.
