At a Glance
- Tasks: Lead global teams to drive client retention, renewals, and expansion in a fast-paced environment.
- Company: Join Papaya, a leading global workforce management platform transforming payroll and payments.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Work in a diverse, international setting with excellent career advancement opportunities.
- Why this job: Be at the heart of our revenue engine, making a real impact on client success.
- Qualifications: Proven leadership experience and strong commercial acumen in client success or account management.
The predicted salary is between 100000 - 150000 £ per year.
Requirements
- Significant experience leading global, multi-layered teams, including leaders of leaders
- Proven track record of owning revenue targets and driving retention, renewals, and expansion within Enterprise accounts
- Experience leading Client Success, Account Management, or similar post-sales organizations
- Strong commercial acumen with a clear revenue-oriented mindset
- Exceptional leadership presence and executive-level communication skills
- Ability to operate effectively in complex, fast-paced, global environments
- Strong data-driven decision-making and forecasting discipline
- Excellent stakeholder management across seniority levels and functions
- Ability to balance strategic thinking with hands-on execution
- Strong comfort working in international and cross-cultural environments
- Background in Payroll, Payments, HR Tech, or B2B SaaS - preferred but not required given strong overall experience and track record
What the job involves
Papaya is a global workforce management platform that enables companies to hire, pay, and manage employees and contractors worldwide, compliantly and at scale. We support fast growing companies and enterprises in simplifying global payroll, payments, and workforce operations across multiple countries.
We are seeking a VP, Client Success to lead Papaya’s global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring strong revenue performance and a consistent, high-quality client experience.
The VP will lead a multi-layered international team, including Regional Directors, and drive alignment across Sales, Product, and Operations to deliver value, strengthen customer relationships, and support long-term growth.
As Papaya scales and serves increasingly complex enterprise customers, retaining and growing existing business is critical. This role sits at the center of our revenue engine, ensuring we protect recurring revenue, enable expansion, and operate as a trusted partner to our customers.
The core mandate of the VP, Client Success is to lead and scale Papaya’s global Client Success organization while owning revenue outcomes across retention, renewals, and expansion and navigates success across a diverse set of indicators.
Lead and own global retention program, with a focus on renewal, and expansion targets across all regions.
Run regular global pipeline and forecasting reviews, ensuring accuracy, visibility, and proactive gap management.
Establishes resilient methodology to own and manage critical client escalations globally, acting as executive sponsor when needed.
Champions account management best practices and drive adoption of shared tools and processes.
Establish programs to drive upsells and cross-sell across new products, new geographies, and expanded workforce scope.
Build and execute structured account growth plans for strategic enterprise customers.
Lead, develop, and scale a multi-regional team of Regional Directors and Account Managers.
Set clear KPIs, performance expectations, and accountability frameworks across regions.
Partner closely with Sales, Product, Operations, and Finance to align what is sold, delivered, and expanded.
Design and evolve the global Client Success organizational structure, coverage model, and leadership bench to support growth and scale.
Vice President of Client Success employer: Papaya Global
Papaya is an exceptional employer that prioritises employee growth and development within a dynamic, global work environment. With a strong focus on client success and retention, employees are empowered to drive meaningful impact while collaborating with diverse teams across the world. The company fosters a culture of innovation and inclusivity, offering competitive benefits and opportunities for career advancement in the rapidly evolving field of workforce management.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Client Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven retention and expansion in previous roles. This is your chance to demonstrate that you can lead multi-layered teams effectively!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the position can keep you top of mind. Plus, it shows your enthusiasm and professionalism, which are key in client success roles.
We think you need these skills to ace Vice President of Client Success
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience leading global teams and driving revenue targets, as these are key for the VP of Client Success role. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership presence and communication skills. Tell us about your successes in client retention and expansion, and how you can bring that expertise to our team at Papaya.
Showcase Your Data Skills:Since this role involves data-driven decision-making, don’t forget to mention your experience with forecasting and managing critical client escalations. We love seeing candidates who can balance strategic thinking with hands-on execution!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Papaya Global
✨Know Your Numbers
As a VP of Client Success, you'll need to demonstrate your ability to own revenue targets. Brush up on your past achievements related to retention, renewals, and expansion. Be ready to share specific metrics that highlight your success in driving revenue growth.
✨Showcase Leadership Skills
This role requires exceptional leadership presence. Prepare examples of how you've led multi-layered teams and navigated complex environments. Think about times when you’ve inspired your team or resolved conflicts effectively, as these stories will resonate well.
✨Understand the Business
Familiarise yourself with Papaya's services and the global workforce management landscape. Being able to discuss industry trends, especially in Payroll, Payments, and HR Tech, will show your commercial acumen and readiness to contribute from day one.
✨Engage with Stakeholders
Stakeholder management is key for this position. Prepare to discuss how you've successfully collaborated with senior leaders across different functions. Highlight your communication skills and how you’ve built strong relationships to drive business outcomes.
